We performed a comparison between OpenText Silk Central and TestRail based on real PeerSpot user reviews.
Find out what your peers are saying about OpenText, Microsoft, IDERA and others in Test Management Tools."The stability of this solution is very good. In our experience it is approximately ninety-nine percent."
"The most valuable features of TestRail by Gurock are the user experience, it's very easy to learn. There is no learning curve needed to work on projects and manage the test cases, it is easy. Exporting and importing are simple."
"The solution is very stable. We've never had any issues with it."
"The feature that I have found most valuable is the dashboard."
"The integration with Jira and the ability for extra configurations are the most valuable features."
"The most valuable features are the reporting in the dashboard and the general way in which we can create test runs is helpful."
"The product’s most valuable feature is the UI. The structure of test cases is easy to understand."
"I haven't faced any stability issues using the solution. Stability-wise, I rate the solution a ten out of ten."
"I was on the lookout for automation testing on the browser and I believe this tool is very interesting in that matter. The solution is useful for UI testing. You just need to add the URL that is to be checked."
"We would also like to manage the integration testing end-to-end."
"TestRail's user interface is not great. When you use it for the first time, you will be very uncomfortable and not know how to create test cases. It doesn't have a field for preconditions and post-conditions."
"It would be nice to have a description section when creating the test scenario itself so I can indicate what the configuration should be."
"There are a number of improvements that have been requested. While I don't have a list of these requests available, many can be found on Gurock's forum."
"Their customer support could be improved. Sometimes we struggle with that. It could be faster. Whenever we raise any query, they get back to you but the turnaround time is very slow."
"TestRail by Gurock could improve by adding a defect management module tool. It would add a lot of value if I want to install it and I don't have Jira or an isolating team. For example, if I am providing a service it's separated from the development team, it then would be better to have defect management included with the test management. However, as it is now I need to be integrated with Jira or another defect management tool to complete the testing process."
"The product is not focused on synthetic data creation. I would also like to see more integrations with other platforms."
"This solution has room for improvement. For example, some particular projects need to adjust access or add additional members and this isn't always possible. Role-based access would improve this."
"It would be useful if it had its own issue management system. At the moment, it's purely a test management tool and you have to link to a defect management tool, like JIRA. It would be useful if there was an option to use its own defect management tool so that it's integrated and not two separate tools."
Earn 20 points
OpenText Silk Central is ranked 20th in Test Management Tools while TestRail is ranked 3rd in Test Management Tools with 21 reviews. OpenText Silk Central is rated 7.8, while TestRail is rated 8.0. The top reviewer of OpenText Silk Central writes "We have many possibilities to customize the utilization and we can also work easily at database level for custom reporting and to manage additional information and integration". On the other hand, the top reviewer of TestRail writes "A tool that provides effective test management and real-time reporting capabilities". OpenText Silk Central is most compared with OpenText ALM / Quality Center and Zephyr Enterprise, whereas TestRail is most compared with Zephyr Enterprise, TFS, Tricentis qTest, Tricentis Tosca and Sealights.
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