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Sitecore Customer Engagement Platform vs User Replay comparison

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Buyer's Guide
Customer Experience Management
April 2024
Executive Summary

We performed a comparison between Sitecore Customer Engagement Platform and User Replay based on real PeerSpot user reviews.

Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management.
To learn more, read our detailed Customer Experience Management Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Ranking
13th
out of 66 in Customer Experience Management
Views
133
Comparisons
99
Reviews
0
Average Words per Review
0
Rating
N/A
34th
out of 66 in Customer Experience Management
Views
36
Comparisons
19
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Customer Experience Management
April 2024
Download Free Report
Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management. Updated: April 2024.
DOWNLOAD NOW
768,578 professionals have used our research since 2012.
Comparisons
Also Known As
Customer Engagement Platform
Learn More
Sitecore
User Replay
Overview
Sitecore Customer Engagement Platform delivers all of the capabilities that allow a digital conversation between a prospect and company to flow: It remembers the previous interaction and continues where the conversation left off, It "speaks" in the context of the prospect's needs vs. the needs of the marketing department, It anticipates needs and is ready to help customers take the next step and It asks questions of the prospect, to learn more. Furthermore, the Sitecore Customer Engagement Platform spans all digital channels - web, email, ecommerce, social and mobile - to ensure that no conversation thread is dropped.
UserReplay's customer experience analytics solution enables businesses to discover the truth about their customers' digital experience. It combines replay of customer journeys with sophisticated analytics that identify customer struggles and monetizes their impact. This helps improve conversion, resolve technical and usability issues more quickly, recover lost customers and prevent fraud.
Sample Customers
Village Roadshow Limited, Uponor, wagamama, easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, YouSee
Security Service Federal Credit Union, Raymond James, Great Lakes, ACHICA, MUSTO, Cofunds, Direct Ferries
Buyer's Guide
Customer Experience Management
April 2024
Download Free Report
Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management. Updated: April 2024.
DOWNLOAD NOW
768,578 professionals have used our research since 2012.

Sitecore Customer Engagement Platform is ranked 13th in Customer Experience Management while User Replay is ranked 34th in Customer Experience Management. Sitecore Customer Engagement Platform is rated 0.0, while User Replay is rated 0.0. On the other hand, Sitecore Customer Engagement Platform is most compared with IBM Watson Real-Time Personalization, whereas User Replay is most compared with .

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.