We performed a comparison between ServiceNow and Xamarin Platform based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The Workflow feature is the most valuable."
"There are many expansions available."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"The pricing of the product is quite good. It's not too expensive."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"It significantly reduces development and test costs, and ensures that there is synergy between the platforms on product features and user experience."
"The most valuable feature of the Xamarin Platform is the deployment."
"We were able to optimize the service organization for one of our clients."
"Xamarin.Forms are very useful. Essentially, it's a framework that allows me to create the UI mostly in XAML. This XAML code is then translated into the native UI elements for each respective platform."
"The solution is easy to understand and has banking integrated. The shorter development time, the bugging and as well as availability of a lot of documentation on the web. Also the native integration is easy."
"The most important impact is the reduction in product lifecycle costs."
"Because of the C# programming language, we can train our .NET developers to learn Xamarin and develop mobile apps easily."
"The Xamarin platform can reduce overhead significantly through code-share and reuse. The typical team size for a Xamarin project is significantly reduced compared to purely native projects."
"It's too complicated and there are too many options."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"When it comes to changing some of the features, I would like a little more leeway."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"We need to think about partnering with IBM because there is a need for a big data partner; someone who has machine learning and can help us connect the app to big data."
"They need to improve performance, especially for the Android platform. Also, some controls are missing in the Xamarin framework when compared to native controls; for example, the checkbox control."
"They need to take a step towards independence from the UI platform. It takes a lot of time to adapt the native controls."
"Xamarin Platform's performance base could be improved."
"From time to time, it is a bit harder to code some specific scenarios compared to the native approach."
"I feel that the Android AppCompat library creates a lot of issues. A lot of development time is often wasted solving these issues."
"It needs offline sync capabilities to store data on devices persistently."
"The major I see with Xamarin right now is that there is no visual editor"
ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews while Xamarin Platform is ranked 6th in Mobile Development Platforms with 39 reviews. ServiceNow is rated 8.4, while Xamarin Platform is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Xamarin Platform writes "It's about to be retired and replaced with an inferior product, but offers excellent cross-platform development capabilities". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Xamarin Platform is most compared with Appium, Ionic, OutSystems, Apple Xcode and Mendix.
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