Compare Skype for Business vs. TeamViewer

Skype for Business is ranked 2nd in Virtual Meetings with 10 reviews while TeamViewer is ranked 1st in Virtual Meetings with 16 reviews. Skype for Business is rated 8.6, while TeamViewer is rated 9.2. The top reviewer of Skype for Business writes "Much easier and quicker than writing an email to someone and waiting for them to read it". On the other hand, the top reviewer of TeamViewer writes "Allows us to access our devices on somebody else's network under their supervision, allaying security concerns". Skype for Business is most compared with Webex, Zoom and TeamViewer, whereas TeamViewer is most compared with Microsoft Remote Desktop Services, LogMeIn Pro and Webex. See our Skype for Business vs. TeamViewer report.
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Skype for Business Logo
7,841 views|6,125 comparisons
TeamViewer Logo
21,394 views|18,789 comparisons
Most Helpful Review
Find out what your peers are saying about Skype for Business vs. TeamViewer and other solutions. Updated: March 2020.
407,242 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The quality of the meetings is very good.The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it.Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices.Using this solution has helped us to cut long distance calls, as well as video services from third parties.You can do meetings of up to two hundred people in a single conversation.We chose Skype for Business after other colleagues suggested that we give it a try. It has served us well.We really like the screen sharing tool. The user experience is smooth, and user-friendly.The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good.

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It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors.TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up.With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable.We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple.The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things.The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having.It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect.Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer.

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Cons
We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question.The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue.If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications.Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage.Make it user friendly.I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes.Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow.There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating.

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Some of the additional features, like the meeting stuff, is making it too cluttered.Sometimes, the app can be a little cumbersome when accessing certain aspects of the program.A feature that they could add is chat with sound to talk.It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people.Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer...If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment.On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved.

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Pricing and Cost Advice
To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program.It may be slightly costly, but the features are awesome.It may be considered costly for certain markets, such as in India.The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing.We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution.We have been able to save money by moving our conferencing solution to Skype for Business Conferencing.

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We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license.TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment.TeamViewer has multiple licensing options.The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users.The cost is in the thousands of dollars per year.We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users).TeamViewer is $600 or $700 per port per year...It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license.

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407,242 professionals have used our research since 2012.
Ranking
2nd
out of 36 in Virtual Meetings
Views
7,841
Comparisons
6,125
Reviews
10
Average Words per Review
376
Avg. Rating
8.5
1st
out of 36 in Virtual Meetings
Views
21,394
Comparisons
18,789
Reviews
16
Average Words per Review
1,400
Avg. Rating
9.2
Top Comparisons
Compared 33% of the time.
Compared 22% of the time.
Compared 20% of the time.
Compared 11% of the time.
Compared 11% of the time.
Also Known As
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
Learn
Microsoft
TeamViewer
Overview
Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.
Offer
Learn more about Skype for Business
Learn more about TeamViewer
Sample Customers
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited. Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Top Industries
REVIEWERS
Comms Service Provider23%
Financial Services Firm15%
Engineering Company15%
University15%
VISITORS READING REVIEWS
Software R&D Company22%
Comms Service Provider16%
K 12 Educational Company Or School10%
Media Company6%
REVIEWERS
Healthcare Company14%
Non Profit10%
Energy/Utilities Company10%
Maritime Company7%
VISITORS READING REVIEWS
Software R&D Company21%
Comms Service Provider14%
Media Company7%
Construction Company7%
Company Size
REVIEWERS
Small Business40%
Midsize Enterprise5%
Large Enterprise55%
REVIEWERS
Small Business49%
Midsize Enterprise24%
Large Enterprise27%
VISITORS READING REVIEWS
Small Business29%
Midsize Enterprise8%
Large Enterprise63%
Find out what your peers are saying about Skype for Business vs. TeamViewer and other solutions. Updated: March 2020.
407,242 professionals have used our research since 2012.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.