Compare SmartBear TestComplete vs. TestRail by Gurock

SmartBear TestComplete is ranked 5th in Test Management Tools with 7 reviews while TestRail by Gurock is ranked 9th in Test Management Tools with 3 reviews. SmartBear TestComplete is rated 8.2, while TestRail by Gurock is rated 8.0. The top reviewer of SmartBear TestComplete writes "Works perfectly with the CUTE application and great for Windows OS, but not other operating systems". On the other hand, the top reviewer of TestRail by Gurock writes "Easy to write new test cases and test plans and it is flexible". SmartBear TestComplete is most compared with Ranorex Studio, Micro Focus UFT One and Katalon Studio, whereas TestRail by Gurock is most compared with Zephyr Enterprise, TFS and Hiptest. See our SmartBear TestComplete vs. TestRail by Gurock report.
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Most Helpful Review
Find out what your peers are saying about SmartBear TestComplete vs. TestRail by Gurock and other solutions. Updated: January 2020.
399,757 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well.The database checkpoints detect problems which are difficult for a human resource to find.Customer service and technical support responsiveness are high. Everyone is very professional.The solution is great as a record and playback tool. It also has valuable regression testing.The solution helps improve the stability of our product. It also decreases the work of our manual quality assurance engineers.The most valuable feature of this solution is regression testing tools.The most valuable feature is the integration with Azure DevOps.Test items, project variables helps in managing automation suite and scheduling execution.

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The most valuable features are the flexibility, ease of use for writing new test cases, the test plans, and the composition.The solution is very stable. We've never had any issues with it.The most valuable features are the reporting in the dashboard and the general way in which we can create test runs is helpful.

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Cons
The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS.Name Mapping feature should be clearer. Whenever I use it, I do not really know what will work and what will not work.Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover.The solution needs more training manuals or some form of online forum for learning. It needs more documentation.The solution needs Mac OS support. Right now, the solution has only been developed to accommodate Windows OS.The artificial intelligence needs to be improved.What is currently missing from this solution is better support for mobile testing.Increased performance with less memory and CPU usage.

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It's not easy to create a custom report. It's not straightforward. A good improvement would be if there was a way to report and create a custom report without using a plugin or scripting language.I've encountered at some point, some difficulties on the administration side, but I don't remember exactly what they were.It would be useful if it had its own issue management system. At the moment, it's purely a test management tool and you have to link to a defect management tool, like JIRA. It would be useful if there was an option to use its own defect management tool so that it's integrated and not two separate tools.

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Pricing and Cost Advice
The license price for a physical machine is cheap, and for virtual machine, it is very expensive.Our ROI is about $10,000 a year.This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team.TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module.

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Ranking
5th
Views
19,855
Comparisons
13,084
Reviews
6
Average Words per Review
374
Avg. Rating
8.5
9th
Views
6,040
Comparisons
4,461
Reviews
3
Average Words per Review
653
Avg. Rating
8.0
Top Comparisons
Compared 17% of the time.
Compared 15% of the time.
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Overview

TestComplete is a powerful and robust automated testing tool for mobileweb and desktop  applications. Quickly and easily create accurate and repeatable tests across multiple devices, platforms and environments – regardless of experience level. It supports multiple languages, modern control sets and integrates with open source frameworks and tools like Selenium, SoapUI and Jenkins.

TestRail helps you manage and track your software testing efforts and organize your QA department. Its intuitive web-based user interface makes it easy to create test cases, manage test runs and coordinate your entire testing process.

Easily track and follow the status of individual tests, milestones and projects with dashboards and activity reports. Get real-time insights into your testing progress and boost productivity with personalized todo lists, filters and email notifications. Efficient test management, get started today!

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Sample Customers
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
Top Industries
REVIEWERS
Software R&D Company22%
Manufacturing Company11%
Financial Services Firm11%
Retailer11%
VISITORS READING REVIEWS
Software R&D Company32%
Financial Services Firm8%
Comms Service Provider8%
Manufacturing Company8%
VISITORS READING REVIEWS
Software R&D Company34%
Comms Service Provider17%
Financial Services Firm9%
Media Company8%
Company Size
REVIEWERS
Small Business13%
Midsize Enterprise39%
Large Enterprise48%
VISITORS READING REVIEWS
Small Business11%
Midsize Enterprise32%
Large Enterprise58%
No Data Available
Find out what your peers are saying about SmartBear TestComplete vs. TestRail by Gurock and other solutions. Updated: January 2020.
399,757 professionals have used our research since 2012.
We monitor all Test Management Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.