SmartRecruiters vs UKG comparison

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SmartRecruiters Logo
1,236 views|521 comparisons
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Read 117 UKG reviews
7,636 views|2,315 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between SmartRecruiters and UKG based on real PeerSpot user reviews.

Find out in this report how the two Talent Acquisition solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed SmartRecruiters vs. UKG Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Job publishing and application tracking are the most valuable features. You can keep the flow of a candidate's application into one system. The whole collaboration can also be done within the system, which means that you can schedule interviews and add your feedback and ratings there. You can also communicate with the candidates. The analytics part of it is also very valuable. It is a useful feature that we use quite a lot. We don't really use other features such as recruitment marketing or CRM candidate relationship management in SmartRecruiters.""The most valuable feature of the solution stems from the fact that amongst all the other ATS platforms that I have used, SmartRecruiters is the most user-friendly tool.""The candidate experience was better because the whole process was there.""The most valuable feature is the way that they've set it up for collaboration.""I found the core product quite useful. It is easy to use and quite user-friendly. They have also got other options, such as CRM and HRS. They have other versions such as smart distribute, which is an HRS type of system to analyze and get permissions needed from the applicants. In terms of pricing, SmartRecruiters is much better than its competitors.""It has a neat functionality built in where it rates candidates. So, before you even look at the resume, you see a rating, and it is based on keywords. For example, it will tell you that an applicant is a frontend engineer and has used React, Angular, etc. It gives you a heads up so that you don't have to go through a hundred resumes on Monday morning eliminating applicants. It will tell you that this applicant's skills match 87%, which is pretty neat. You can skip the ones that are rated 25% or something.""The features that were most important for us to have were that it is user friendly and functional, which is definitely the case with SmartRecruiters. Our organization is located in developing countries where the bandwidth and internet stability are not the strongest and SmartRecruiters accommodates this challenge. It was a very big plus that we are able to use the system even in these locations.""The all-encompassing ability to manage the process cohesively out of the SmartRecruiter system was valuable."

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"I like UKG's integration.""The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit.""The solution's UI is good. Also, it is very easy to use.""It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want.""It is much easier to use and the customer service is better than our previous solution.""The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed.""The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good.""I have found the most valuable feature to be business intelligence and Cognos reporting."

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Cons
"There were problems with integrations around other systems and each one had to be custom-built, which took a little while to get set up and running.""We ran into some serious issues related to language barriers.""The solution needs to work on a single sign-on.""Around 2015 and into '17, I worked at a federal contractor. I had to switch to a different applicant system as I didn't know if SmartRecruiters was OFCCP compliant, which is something that, as a US-based federal contractor, you have to ensure. They should work to appeal to the contractor industry and get the product OFCCP compliant.""I don't see the integration of SmartRecruiters with SAP happening quite seamlessly, making it an area where improvements are required.""There were limitations with the system that we would have liked, not in the time, but the company in Germany really dictated that. So we couldn't do everything in the system we would have liked to it.""Some features are not as straightforward or user friendly to implement.""We require greater flexibility for customization with our employer branding. Currently, it is very much driven by the SmartRecruiters design. We are using a SaaS solution, so we are powered by what is in the core product itself. A disadvantage of being a SaaS solution is that there aren't many customization options because you are literally buying it out of the box. You use whatever is offered to you in a box as much as you can, and that might be a problem sometimes because customizations are not achievable. They should definitely improve and provide more flexibility for customizations. For a large organization like ours, they can provide more flexibility on the authorization side of things. They could create a much more flexible way of access and separate the IT or help desk access when they need to go into the system and do some fixes. Currently, it is set up in a way that that you have access for everything or nothing, which is not useful in terms of the separation of duty that we have. There are also other things like matrix, where we can have a better and deeper kind of analysis."

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"I would like the capability to use UKG as a single platform without the need to alternate between systems.""UKG could be a little more flexible in some areas.""The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself.""The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother.""Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports.""Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback.""One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it.""The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base."

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Pricing and Cost Advice
  • "Back in 2018, when I engaged with their sales, they wanted to charge around $10,000 for an annual subscription. Depending on your organization, that either could or couldn't be expensive. I personally think it's a fair price. However, I engaged them and negotiated a lower price with them. I think I got closer to $6,000. It came with a commitment of three years."
  • "There were implementation costs in the first year to get everything set up and running, and then they have various modules on top, which are optional and available at an extra charge."
  • "SmartRecruiters is much better than its competitors. Considering the type of features and services it provides, it is probably one of the best solutions in the market. Others may offer a similar price, but their services won't be that good or the user-friendliness won't be that great. The licensing works based on how many users are there in a company. If you are using other functionalities, like CRM and HRS, the price increases."
  • "I haven't been so involved with pricing, so I don't have all details, but I know that we are paying per head when it comes to different countries. There is an additional fee for new features that they release. If it is something that we would like to use, we need to pay some extra for it."
  • "They are pretty competitive. As the product matures, it has much more functionality and different pricing models. It can relatively cost a lot more if you want to use additional features, but, in general, it is competitive in the industry. We work on a yearly license agreement based on the company size. There are the support costs, which are a part of the additional cost based on the percentage of the licensing fee. So, it has a license plus support cost. Then, of course, there are other add-on options that we can purchase and procure whenever we want to based on certain negotiated arrangements."
  • "I wasn't involved in its acquisition, but I would assume that SmartRecruiters is pretty pricey."
  • "SmartRecruiters is an expensive solution."
  • More SmartRecruiters Pricing and Cost Advice →

  • "I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
  • "While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
  • More UKG Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature of the solution stems from the fact that amongst all the other ATS platforms that I have used, SmartRecruiters is the most user-friendly tool.
    Top Answer:With SmartRecruiters, compatibility with other HRIS systems is an area with certain shortcomings that require improvement. SmartRecruiters is a tool that we use as an ATS platform in our company, but… more »
    Top Answer:UKG could be a little more flexible in some areas.
    Top Answer:We use UKG for payroll and other core HR functions.
    Ranking
    8th
    out of 32 in Talent Acquisition
    Views
    1,236
    Comparisons
    521
    Reviews
    4
    Average Words per Review
    655
    Rating
    7.8
    5th
    out of 32 in Talent Acquisition
    Views
    7,636
    Comparisons
    2,315
    Reviews
    4
    Average Words per Review
    513
    Rating
    8.5
    Comparisons
    Workday logo
    Compared 30% of the time.
    SAP SuccessFactors logo
    Compared 15% of the time.
    PeopleSoft logo
    Compared 9% of the time.
    SAP HCM logo
    Compared 7% of the time.
    Saviom Resource Management logo
    Compared 6% of the time.
    Also Known As
    UKG Pro, UKG Dimensons, UKG Ready
    Learn More
    Overview
    SmartRecruiters social recruiting platform combines awesome free recruiting software with the best on-demand services to make hiring social, collaborative, and enjoyable. Social and mobile recruiting enablement platform that supports 1-click application submissions.

    At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

    We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful. 

    Sample Customers
    Atlassian, Aol, IBM, Napa, Skechers
    Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
    Top Industries
    REVIEWERS
    Non Profit25%
    Manufacturing Company17%
    Healthcare Company8%
    Financial Services Firm8%
    VISITORS READING REVIEWS
    Computer Software Company11%
    Financial Services Firm9%
    Real Estate/Law Firm7%
    Government7%
    REVIEWERS
    Financial Services Firm13%
    Healthcare Company13%
    Manufacturing Company11%
    Real Estate/Law Firm6%
    VISITORS READING REVIEWS
    Educational Organization86%
    Computer Software Company2%
    Healthcare Company1%
    Financial Services Firm1%
    Company Size
    REVIEWERS
    Small Business25%
    Midsize Enterprise25%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise15%
    Large Enterprise61%
    REVIEWERS
    Small Business34%
    Midsize Enterprise33%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business3%
    Midsize Enterprise88%
    Large Enterprise9%
    Buyer's Guide
    SmartRecruiters vs. UKG
    March 2024
    Find out what your peers are saying about SmartRecruiters vs. UKG and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    SmartRecruiters is ranked 8th in Talent Acquisition with 15 reviews while UKG is ranked 5th in Talent Acquisition with 117 reviews. SmartRecruiters is rated 8.2, while UKG is rated 7.8. The top reviewer of SmartRecruiters writes "Efficiently automates tasks but lacks certain features in terms of usability". On the other hand, the top reviewer of UKG writes "A solution with the capability to integrate seamlessly with other third-party applications". SmartRecruiters is most compared with Workday, SAP SuccessFactors, Oracle HCM Cloud, Greenhouse and Zoho Recruit, whereas UKG is most compared with Workday, SAP SuccessFactors, PeopleSoft, SAP HCM and Saviom Resource Management. See our SmartRecruiters vs. UKG report.

    See our list of best Talent Acquisition vendors.

    We monitor all Talent Acquisition reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.