We performed a comparison between SmartRecruiters and Xref based on real PeerSpot user reviews.
Find out what your peers are saying about SmartRecruiters, Zoho, Greenhouse and others in Applicant Tracking and Recruiting Software."What I really like about it is that it feels minimal, but is also dynamic. There aren't a lot of ways to get lost, which is good."
"I used the free version, which I found valuable."
"I found the core product quite useful. It is easy to use and quite user-friendly. They have also got other options, such as CRM and HRS. They have other versions such as smart distribute, which is an HRS type of system to analyze and get permissions needed from the applicants. In terms of pricing, SmartRecruiters is much better than its competitors."
"The features that were most important for us to have were that it is user friendly and functional, which is definitely the case with SmartRecruiters. Our organization is located in developing countries where the bandwidth and internet stability are not the strongest and SmartRecruiters accommodates this challenge. It was a very big plus that we are able to use the system even in these locations."
"The all-encompassing ability to manage the process cohesively out of the SmartRecruiter system was valuable."
"The candidate experience was better because the whole process was there."
"It is a really user-friendly tool, and its implementation is quite wide. It is very easy to manage users and build your workflows. Overall, it works very well for the customization of the workflows for us. The recruitment team has generally found the whole platform useful. We were looking to kind of expand it by using the CRM functions that it has. However, with COVID and recruitment being on the freeze, we weren't really able to make the most of the tool. They are, however, finding it useful to actually build up their talent pools and client candidates to be able to contact them when we kind of have this freeze off."
"Job publishing and application tracking are the most valuable features. You can keep the flow of a candidate's application into one system. The whole collaboration can also be done within the system, which means that you can schedule interviews and add your feedback and ratings there. You can also communicate with the candidates. The analytics part of it is also very valuable. It is a useful feature that we use quite a lot. We don't really use other features such as recruitment marketing or CRM candidate relationship management in SmartRecruiters."
"It is often quicker than playing phone tag, which happens a lot when you're doing reference check. Anyone that has done them before knows that they can turn into weeks of playing phone tag."
"There were problems with integrations around other systems and each one had to be custom-built, which took a little while to get set up and running."
"We require greater flexibility for customization with our employer branding. Currently, it is very much driven by the SmartRecruiters design. We are using a SaaS solution, so we are powered by what is in the core product itself. A disadvantage of being a SaaS solution is that there aren't many customization options because you are literally buying it out of the box. You use whatever is offered to you in a box as much as you can, and that might be a problem sometimes because customizations are not achievable. They should definitely improve and provide more flexibility for customizations. For a large organization like ours, they can provide more flexibility on the authorization side of things. They could create a much more flexible way of access and separate the IT or help desk access when they need to go into the system and do some fixes. Currently, it is set up in a way that that you have access for everything or nothing, which is not useful in terms of the separation of duty that we have. There are also other things like matrix, where we can have a better and deeper kind of analysis."
"SmartRecruiters' on-click application process could be better."
"Some features are not as straightforward or user friendly to implement."
"We ran into some serious issues related to language barriers."
"The solution's reporting feature could be improved because it is not very strong."
"Sometimes, there is this language or communication barrier in terms of what the applicants mentioned. SmartRecruiters sometimes has trouble understanding certain types of keywords or has certain types of language, translation, or grammar issues."
"The major improvement area is how it integrates with other systems. That's where we've had some sort of pain points. They've done a lot of work with their development team in setting up integrations with other types of software like SuccessFactors, which we use, but we have found some glitches there. This is probably where they need to do some work. Sometimes, when it refreshes or there is any sort of update in SmartRecruiters, it has a direct impact on the integrations that we have with other tools. We are not always notified when that takes place. We have had HR say to us, "We've just hired this guy. He is not there in our end board at all. What's going on?" That's when we realized that the integration is actually broken. When we have other solutions like SuccessFactors, it would be very helpful to have knowledge articles for such integrations. We have found some of the templates that we want to use and some of the customizations that we do around the offer letters and the contract letters to be a little bit more difficult, which hasn't made this process any more efficient than it was. We still have to do a bit of manual intervention there. I don't know if it is just our company, but we need to have different clauses and things in place. We have stopped using DocuSign as well, and we are trying to look at other ways of doing that. They are aware of this."
"It would be great to have a defense industry security check option. To be compliant, we have to have a different tool for that."
Earn 20 points
SmartRecruiters is ranked 1st in Applicant Tracking and Recruiting Software with 15 reviews while Xref is ranked 22nd in Applicant Tracking and Recruiting Software. SmartRecruiters is rated 8.2, while Xref is rated 9.0. The top reviewer of SmartRecruiters writes "Efficiently automates tasks but lacks certain features in terms of usability". On the other hand, the top reviewer of Xref writes "Helps improve turnaround times and flags suspicious activity". SmartRecruiters is most compared with Workday, Oracle HCM Cloud, SAP SuccessFactors, Greenhouse and Zoho Recruit, whereas Xref is most compared with .
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