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Featured Review
Find out what your peers are saying about SmartRecruiters, Ramco, IBM and others in Applicant Tracking and Recruiting Software. Updated: November 2021.
552,695 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"What I really like about it is that it feels minimal, but is also dynamic. There aren't a lot of ways to get lost, which is good.""The all-encompassing ability to manage the process cohesively out of the SmartRecruiter system was valuable.""The most valuable feature is the way that they've set it up for collaboration.""It has a lot of good features. We post all of our jobs through the system, and they have a marketplace where you can share the job post with the job boards they're working with. It is integrated with all the records about from where the applications are coming. We have all of our candidates gathered there. We can set up our own hiring processes depending on the type of job and then move them through the process there. It is also possible to involve hiring managers and give them access so that they can also track the candidates and have a look at TBE and interact in the system, which is very useful. We also use SmartRecruiters for job approvals before posting the job as well as for offer approvals before sending an offer. We have everything in the system itself, and everything is being tracked, which is very good for us. It is a reliable system, and you can use it for the full cycle of recruitment. You can really adapt it to your processes. When it comes to the configuration, it is easy to configure. Something that is good with SmartRecruiters is that they are always working on improvements. Every quarter, they have different enhancements or product releases, which is something that we appreciate.""It is a really user-friendly tool, and its implementation is quite wide. It is very easy to manage users and build your workflows. Overall, it works very well for the customization of the workflows for us. The recruitment team has generally found the whole platform useful. We were looking to kind of expand it by using the CRM functions that it has. However, with COVID and recruitment being on the freeze, we weren't really able to make the most of the tool. They are, however, finding it useful to actually build up their talent pools and client candidates to be able to contact them when we kind of have this freeze off.""With this solution, I was able to add diversity to my recruiting. I was able to source from multiple locations, and I could show where applicants came from. The reporting tools that are on offer, allowed us to expand our reach. We were able to add meaningful diversity into recruiting.""The candidate experience was better because the whole process was there.""The features that were most important for us to have were that it is user friendly and functional, which is definitely the case with SmartRecruiters. Our organization is located in developing countries where the bandwidth and internet stability are not the strongest and SmartRecruiters accommodates this challenge. It was a very big plus that we are able to use the system even in these locations."

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"It is often quicker than playing phone tag, which happens a lot when you're doing reference check. Anyone that has done them before knows that they can turn into weeks of playing phone tag."

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Cons
"The solution needs to work on a single sign-on.""We ran into some serious issues related to language barriers.""There were limitations with the system that we would have liked, not in the time, but the company in Germany really dictated that. So we couldn't do everything in the system we would have liked to it.""Some features are not as straightforward or user friendly to implement.""Sometimes, there is this language or communication barrier in terms of what the applicants mentioned. SmartRecruiters sometimes has trouble understanding certain types of keywords or has certain types of language, translation, or grammar issues.""We require greater flexibility for customization with our employer branding. Currently, it is very much driven by the SmartRecruiters design. We are using a SaaS solution, so we are powered by what is in the core product itself. A disadvantage of being a SaaS solution is that there aren't many customization options because you are literally buying it out of the box. You use whatever is offered to you in a box as much as you can, and that might be a problem sometimes because customizations are not achievable. They should definitely improve and provide more flexibility for customizations. For a large organization like ours, they can provide more flexibility on the authorization side of things. They could create a much more flexible way of access and separate the IT or help desk access when they need to go into the system and do some fixes. Currently, it is set up in a way that that you have access for everything or nothing, which is not useful in terms of the separation of duty that we have. There are also other things like matrix, where we can have a better and deeper kind of analysis.""One of the areas that we would like them to improve is the self-scheduling feature. They have a self-scheduling feature that can be made a little bit more automated when it comes to scheduling. We are trying to use it, but it doesn't feel very user-friendly. This is something that could be improved. They have launched WhatsApp connections in the system, where instead of sending emails, you can WhatsApp candidates directly from the system, but currently, it mainly works in a few countries. Spain, where I'm based, is not one of them. If we use the system, the phone number for the candidates would be from the UK, and we don't think that would be the best. This feature is good for some countries, but not for all at the moment. It was first launched in the USA and then in a couple of countries in Europe. It is not yet launched fully in Europe. Reporting is always something that can be improved. Even though it is working well for us, its reporting can be better. Currently, it is a little bit complicated when it comes to reporting. It has a few pre-made reports that are easy to access, but if you want more details, you need to build your own reports. In order to do that, it is a bit tricky to learn and understand how it works. Even though you have help agents and support for help, it takes some time to learn, but it is not impossible. We have very recently made some integrations with Tableau. We are building dashboards in Tableau where we can get daily updated reports, and they are definitely helpful. That's something we would recommend. SmartRecruiters has recently implemented an inbox. You can have an inbox where you can see all your conversations, but currently, it is not filtering between the recruiters, so you see everyone's emails in there. They have already announced that they are working on the filtering feature for a specific inbox to make it more personalized per recruiter. This way the recruiters can have an overview of their own work.""There were problems with integrations around other systems and each one had to be custom-built, which took a little while to get set up and running."

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"It would be great to have a defense industry security check option. To be compliant, we have to have a different tool for that."

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Pricing and Cost Advice
"There were implementation costs in the first year to get everything set up and running, and then they have various modules on top, which are optional and available at an extra charge.""Back in 2018, when I engaged with their sales, they wanted to charge around $10,000 for an annual subscription. Depending on your organization, that either could or couldn't be expensive. I personally think it's a fair price. However, I engaged them and negotiated a lower price with them. I think I got closer to $6,000. It came with a commitment of three years.""I haven't been so involved with pricing, so I don't have all details, but I know that we are paying per head when it comes to different countries. There is an additional fee for new features that they release. If it is something that we would like to use, we need to pay some extra for it.""They are pretty competitive. As the product matures, it has much more functionality and different pricing models. It can relatively cost a lot more if you want to use additional features, but, in general, it is competitive in the industry. We work on a yearly license agreement based on the company size. There are the support costs, which are a part of the additional cost based on the percentage of the licensing fee. So, it has a license plus support cost. Then, of course, there are other add-on options that we can purchase and procure whenever we want to based on certain negotiated arrangements.""SmartRecruiters is much better than its competitors. Considering the type of features and services it provides, it is probably one of the best solutions in the market. Others may offer a similar price, but their services won't be that good or the user-friendliness won't be that great. The licensing works based on how many users are there in a company. If you are using other functionalities, like CRM and HRS, the price increases."

More SmartRecruiters Pricing and Cost Advice »

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Questions from the Community
Top Answer: Job publishing and application tracking are the most valuable features. You can keep the flow of a candidate's application into one system. The whole collaboration can also be done within the system… more »
Top Answer: They are pretty competitive. As the product matures, it has much more functionality and different pricing models. It can relatively cost a lot more if you want to use additional features, but, in… more »
Top Answer: We require greater flexibility for customization with our employer branding. Currently, it is very much driven by the SmartRecruiters design. We are using a SaaS solution, so we are powered by what is… more »
Top Answer: It is often quicker than playing phone tag, which happens a lot when you're doing reference check. Anyone that has done them before knows that they can turn into weeks of playing phone tag.
Top Answer: As far as pricing goes, you can either buy packs on reference checks or subscribe per month. The pricing could always be better.
Top Answer: It would be great to have a defense industry security check option. To be compliant, we have to have a different tool for that.
Ranking
Views
324
Comparisons
122
Reviews
11
Average Words per Review
1,414
Rating
8.3
Views
55
Comparisons
27
Reviews
1
Average Words per Review
541
Rating
9.0
Comparisons
Learn More
Overview
SmartRecruiters social recruiting platform combines awesome free recruiting software with the best on-demand services to make hiring social, collaborative, and enjoyable. Social and mobile recruiting enablement platform that supports 1-click application submissions.

Xref brings ease, security and value to the recruitment process. The online, automated solution delivers data-driven candidate insights, and our customer-centric platform and team offer the flexibility and scalability you need to hire the best talent, quickly.

Offer
Learn more about SmartRecruiters
Learn more about Xref
Sample Customers
Atlassian, Aol, IBM, Napa, Skechers
Best Pacific Institute of Education, BUSY At Work, Sue Ryder, The Salvation Army, Contact Energy Limited, Cromwell Property Group, Cushman & Wakefield Pty Ltd, Diageo, Direct Line Group, Hirepool Ltd, Scalabrini Village, NZ Lotteries Commission, Proforce, Samsung
Top Industries
REVIEWERS
Non Profit38%
Manufacturing Company25%
Healthcare Company13%
Comms Service Provider13%
VISITORS READING REVIEWS
Computer Software Company23%
Manufacturing Company14%
Non Profit12%
Comms Service Provider12%
No Data Available
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise9%
Large Enterprise64%
No Data Available
Find out what your peers are saying about SmartRecruiters, Ramco, IBM and others in Applicant Tracking and Recruiting Software. Updated: November 2021.
552,695 professionals have used our research since 2012.

SmartRecruiters is ranked 1st in Applicant Tracking and Recruiting Software with 11 reviews while Xref is ranked 14th in Applicant Tracking and Recruiting Software with 1 review. SmartRecruiters is rated 8.2, while Xref is rated 9.0. The top reviewer of SmartRecruiters writes "Dynamic with great centralization of resources and excellent collaboration capabilities". On the other hand, the top reviewer of Xref writes "Helps improve turnaround times and flags suspicious activity". SmartRecruiters is most compared with Avature ATS and Greenhouse, whereas Xref is most compared with .

See our list of best Applicant Tracking and Recruiting Software vendors.

We monitor all Applicant Tracking and Recruiting Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.