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Dameware Remote Support vs SolarWinds Web Help Desk comparison

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Dameware Remote Support

Read 3 Dameware Remote Support reviews
884 views|802 comparisons
100% willing to recommend
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SolarWinds Web Help Desk

Read 6 SolarWinds Web Help Desk reviews
972 views|487 comparisons
83% willing to recommend
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Buyer's Guide
Remote Access
March 2024
Executive Summary

We performed a comparison between Dameware Remote Support and SolarWinds Web Help Desk based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: March 2024).
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768,246 professionals have used our research since 2012.
Featured Review
Anonymous User
The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles.
The Internet Sessions with the Remote Support tool, because it allows the tech to send a link to the user who is off network for support.
Dr. SureshHungenahally
Responsive technical support with cheap licensing
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable."
  • "They charge by the technician. It costs $117 per technician per year."

    • More SolarWinds Web Help Desk Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about SolarWinds Web Help Desk?
    Top Answer:Once installed, it runs like a charm and doesn't ever crash.
    Read all 5 answers   →
    What needs improvement with SolarWinds Web Help Desk?
    Top Answer:It would be good if there were training and tutorial videos on the Web Help Desk. There are videos on the website, but it would be handy if they were on the Web Help Desk.
    Read all 4 answers   →
    What is your primary use case for SolarWinds Web Help Desk?
    Top Answer:It is a standard technical ticket raising.
    Read all 5 answers   →
    Ranking
    26th
    out of 44 in Remote Access
    Views
    884
    Comparisons
    802
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    18th
    out of 59 in Help Desk Software
    Views
    972
    Comparisons
    487
    Reviews
    1
    Average Words per Review
    254
    Rating
    10.0
    Comparisons
    Also Known As
    DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
    Learn More
    SolarWinds
    SolarWinds
    Overview
    DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

    SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

    1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
    2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
    3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
    4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
    5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
    6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
    Sample Customers
    Illinois School District
    Instacart
    Top Industries
    VISITORS READING REVIEWS
    Government18%
    Computer Software Company10%
    Financial Services Firm8%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Educational Organization71%
    Computer Software Company4%
    Government4%
    Manufacturing Company3%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise62%
    REVIEWERS
    Small Business57%
    Midsize Enterprise14%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business9%
    Midsize Enterprise72%
    Large Enterprise18%
    Buyer's Guide
    Remote Access
    March 2024
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    Dameware Remote Support is ranked 26th in Remote Access while SolarWinds Web Help Desk is ranked 18th in Help Desk Software with 6 reviews. Dameware Remote Support is rated 8.6, while SolarWinds Web Help Desk is rated 7.6. The top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". Dameware Remote Support is most compared with Microsoft Remote Desktop Services, N-able Take Control, VNC Connect, ManageEngine ServiceDesk Plus and Splashtop Remote Support, whereas SolarWinds Web Help Desk is most compared with ServiceNow and ManageEngine ServiceDesk Plus.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.