• Home
  • Dameware Remote Support vs. SysAid

Dameware Remote Support vs SysAid comparison

Cancel
You must select at least 2 products to compare!
SolarWinds Logo

Dameware Remote Support

Read 3 Dameware Remote Support reviews
884 views|802 comparisons
100% willing to recommend
SysAid Logo

SysAid

Read 10 SysAid reviews
887 views|422 comparisons
90% willing to recommend
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
Remote Access
March 2024
Executive Summary

We performed a comparison between Dameware Remote Support and SysAid based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: March 2024).
Download the complete report
768,415 professionals have used our research since 2012.
Featured Review
Anonymous User
The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles.
The Internet Sessions with the Remote Support tool, because it allows the tech to send a link to the user who is off network for support.
Todd Blake
A solution that streamlines ticket creation for the staff members of a business and enables efficient issue...
SysAid has provided a uniform platform for the staff to open up tickets and for the IT team to easily look at them, act on them, and help staff... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The pricing of SysAid is less than its competitors."
  • "Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."
  • "Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."
  • "SysAid is a good solution, especially from a pricing perspective."
  • "We saw our investment back at the end of year one."
  • "Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow."

    • More SysAid Pricing and Cost Advice →

    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
    See Recommendations
    768,415 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    What do you like most about SysAid?
    Top Answer:SysAid is more user-friendly, and its configuration is easier than other tools.
    Read all 10 answers   →
    What is your experience regarding pricing and costs for SysAid?
    Top Answer:Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow.
    Read all 9 answers   →
    What needs improvement with SysAid?
    Top Answer:With SysAid, most of the customers are requesting a native mobile application. SysAid has fewer AI features compared to other tools.
    Read all 10 answers   →
    Ranking
    26th
    out of 44 in Remote Access
    Views
    884
    Comparisons
    802
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    20th
    out of 59 in Help Desk Software
    Views
    887
    Comparisons
    422
    Reviews
    2
    Average Words per Review
    471
    Rating
    8.5
    Comparisons
    Also Known As
    DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
    Learn More
    SolarWinds
    SysAid
    Overview
    DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

    Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

    Sample Customers
    Illinois School District
    Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
    Top Industries
    VISITORS READING REVIEWS
    Government18%
    Computer Software Company10%
    Financial Services Firm8%
    Manufacturing Company5%
    REVIEWERS
    University29%
    Healthcare Company29%
    Leisure / Travel Company14%
    Transportation Company14%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm10%
    Insurance Company8%
    Retailer8%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise62%
    REVIEWERS
    Small Business50%
    Midsize Enterprise10%
    Large Enterprise40%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise14%
    Large Enterprise58%
    Buyer's Guide
    Remote Access
    March 2024
    Download Free Report
    Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
    DOWNLOAD NOW
    768,415 professionals have used our research since 2012.

    Dameware Remote Support is ranked 26th in Remote Access while SysAid is ranked 20th in Help Desk Software with 10 reviews. Dameware Remote Support is rated 8.6, while SysAid is rated 8.4. The top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". On the other hand, the top reviewer of SysAid writes "A solution that streamlines ticket creation for the staff members of a business and enables efficient issue resolution by the IT team". Dameware Remote Support is most compared with Microsoft Remote Desktop Services, N-able Take Control, VNC Connect, ManageEngine ServiceDesk Plus and Splashtop Remote Support, whereas SysAid is most compared with JIRA Service Management, ServiceNow, Spiceworks and Freshdesk.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.