We performed a comparison between Dameware Remote Support and Zendesk based on real PeerSpot user reviews.
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Dameware Remote Support is ranked 26th in Remote Access while Zendesk is ranked 4th in CRM Customer Engagement Centers with 57 reviews. Dameware Remote Support is rated 8.6, while Zendesk is rated 8.2. The top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Dameware Remote Support is most compared with Microsoft Remote Desktop Services, N-able Take Control, VNC Connect, ManageEngine ServiceDesk Plus and Splashtop Remote Support, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
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