Compare SolarWinds MSP Manager vs. SolarWinds Web Help Desk

SolarWinds MSP Manager is ranked 10th in Help Desk Software with 1 review while SolarWinds Web Help Desk is ranked 24th in Help Desk Software. SolarWinds MSP Manager is rated 10.0, while SolarWinds Web Help Desk is rated 0. The top reviewer of SolarWinds MSP Manager writes "Real-time reporting helps determine when the network infrastructure needs review". On the other hand, SolarWinds MSP Manager is most compared with SolarWinds Web Help Desk, JIRA Service Desk and ManageEngine ServiceDesk Plus, whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, Zendesk and SolarWinds MSP Manager.
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Most Helpful Review
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Ranking
10th
out of 44 in Help Desk Software
Views
925
Comparisons
619
Reviews
1
Average Words per Review
321
Avg. Rating
10.0
24th
out of 44 in Help Desk Software
Views
1,309
Comparisons
1,121
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 12% of the time.
Also Known As
SolarWinds LOGICnow
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SolarWinds
Overview

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
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Sample Customers
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept TechnologyInstacart
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,756 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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