SolarWinds MSP Manager vs. SolarWinds Web Help Desk

SolarWinds MSP Manager is ranked 26th in Help Desk Software vs SolarWinds Web Help Desk which is ranked 18th in Help Desk Software. SolarWinds MSP Manager is most compared with SolarWinds Web Help Desk, ManageEngine ServiceDesk Plus and Zendesk. SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, Zendesk and JIRA Service Desk.
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Ranking
26th
out of 43 in Help Desk Software
Views
960
Comparisons
505
Reviews
0
Followers
201
Avg. Rating
N/A
18th
out of 43 in Help Desk Software
Views
2,189
Comparisons
1,200
Reviews
1
Followers
202
Avg. Rating
8.0
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Top Comparisons
Compared 13% of the time.
Compared 17% of the time.
Also Known As
SolarWinds LOGICnow
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Overview

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
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Learn more about SolarWinds MSP Manager
Learn more about SolarWinds Web Help Desk
Sample Customers
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept TechnologyInstacart
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310,271 professionals have used our research since 2012.
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