SolarWinds MSP Manager vs SolarWinds Web Help Desk

SolarWinds MSP Manager is ranked 43rd in Help Desk Software vs SolarWinds Web Help Desk which is ranked 18th in Help Desk Software with 1 review. The top reviewer of SolarWinds Web Help Desk writes "Ticket management and dashboards are valuable. It integrates with other SolarWinds products". SolarWinds MSP Manager is most compared with SolarWinds Web Help Desk, Zendesk and ManageEngine ServiceDesk Plus. SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk and Zendesk.
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Quotes From Members Comparing SolarWinds MSP Manager vs SolarWinds Web Help Desk

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287,566 professionals have used our research since 2012.
Ranking
RANKING
Views
350
Comparisons
235
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0
Followers
75
Avg. Rating
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Views
1,897
Comparisons
1,300
Reviews
1
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343
Avg. Rating
8.0
Top Comparisons
Top Comparisons
Compared 17% of the time.
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Compared 11% of the time.
See more SolarWinds Web Help Desk competitors »
Website/Video
Website/VideoSolarWinds
SolarWinds
Overview
Overview

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
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