Compare SolarWinds MSP Manager vs. SolarWinds Web Help Desk

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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
448,076 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"This is a premier product and it has been around for a long time."

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"The most valuable feature of this solution is the assets management module.""It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."

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Cons
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

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"This solution needs to have mobile application support added.""The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."

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Pricing and Cost Advice
"Don't get scared of the price tag because it's definitely worth it."

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"They charge by the technician. It costs $117 per technician per year."

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Ranking
16th
out of 52 in Help Desk Software
Views
856
Comparisons
549
Reviews
1
Average Words per Review
321
Avg. Rating
10.0
24th
out of 52 in Help Desk Software
Views
1,024
Comparisons
858
Reviews
2
Average Words per Review
595
Avg. Rating
6.5
Popular Comparisons
Compared 21% of the time.
Compared 12% of the time.
Also Known As
SolarWinds LOGICnow
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SolarWinds
SolarWinds
Overview

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
Offer
Learn more about SolarWinds MSP Manager
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Sample Customers
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept TechnologyInstacart
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
448,076 professionals have used our research since 2012.

SolarWinds MSP Manager is ranked 16th in Help Desk Software with 1 review while SolarWinds Web Help Desk is ranked 24th in Help Desk Software with 2 reviews. SolarWinds MSP Manager is rated 10.0, while SolarWinds Web Help Desk is rated 6.6. The top reviewer of SolarWinds MSP Manager writes "Real-time reporting helps determine when the network infrastructure needs review". On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". SolarWinds MSP Manager is most compared with ManageEngine ServiceDesk Plus, ServiceNow, Device42, JIRA Service Desk and BMC Helix ITSM, whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk, ServiceNow, Zendesk Guide and Freshservice.

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