Most Helpful Review
I believe the ease of setup and use, including everything, from the initial installation to the discovery of devices is the most valuable.
I love the GUI. Almost everything is accessible through the web interface. It is very user-friendly. It is easy to drag and drop resources wherever you want them.
The SolarWinds NPM framework, upon which most of their flagship products are built, empowers a wide variety of admins and users to quickly find value in their installed products.
It combines and presents information from many different sources, giving a corporate-wide vision on a single pane of glass.
From web interfaces to custom monitors and alarms, this product has a high level of flexibility that can be molded to suit your business needs, regardless of the size of your organization.
Summary Reports provide a quick way to identify where potential issues are. Drill-downs provide more granular details very quickly.
The most important feature for us is the interface statistics, because our customer normally asks us for bandwidth utilization reports. Statseeker has very descriptive transmit and receive information.
The most important feature is just the fact that it doesn't aggregate the information up, and I can look at detailed information going back quite a long time.
If you need a product that's able to monitor all the ports in your environment or all the ports that you want, this is a great product to use. Statseeker is quite flexible in tailoring the product, spending time tailoring the product with you. It's fairly low maintenance. It's quite quick.
Grouping, Threshold/alerts, Netflow analyser, Private MIB object support are most valuable as they can provide more visibility into network performance, and for network troubleshooting.
A feature I would ask for is for them to have this solution available for Linux systems instead of Windows.
The SolarWinds notification and alerting configuration could be simplified as it would be easier to find if it was within the NPM web application instead of in a separate client application.
The reporting is good, but I want it to be a little easier when creating custom reports. The reports are all on the website now, but it takes some know how to get some to display the way you would like.
Real-time analytics is the major weakness of the SolarWinds NPM platform today. They've done a fantastic job enabling the collection of data. Users are now demanding the ability to generate their own graphs, views, and so on; all of this must be done by an admin today.
Time: A worldwide deployment can be confusing for dispersed users with non-local times. Each node should have a local time (with summer offset if appropriate) & each user should view & report in their local time.
Better offline license management. I’ve had to get in touch with customer support several times simply to remove an expired license from our NPM servers.
Detailed data can be hard to extract in CSV form. Sometimes, being able to dump down raw data would be good so various time periods across a longer period could be analysed. At present, data can be presented within Statseeker, but there is lots of "white space" between data points.
The main issue I've seen, in the last six months to a year, is when I upgrade I seem to be hitting bugs. The upgrade won't go smoothly and I have to engage support. These things happen when you upgrade, it's not the end of the world, but from a stability point of view, the only time I've so far, is during upgrades.
It could use more features on Netflow analyser, such as time series graphs and a single network export UDP port and UDP forwarding.
More private MIB object support, such as WAN optimisation performance and wireless, would be helpful.
Pricing and Cost Advice
You have to license it per year, for the support. You don't really need to have support once you've already set it up. Once you install SolarWinds, you can skip on the licensing. It will still work.
I believe the original setup cost was around $3500 with an annual cost of around $1200-$1500 to renew the support license. This would bring the average day-to-day cost of around $5-$6 over three years.
The licensing model is such that you can purchase only what you need; and then grow into the next level by paying only the difference in price and the associated maintenance costs.
Excluding the costs of running VMs and physical blade servers, our licensing costs run around US$200,000/year for over 60 polling engines.
We now feel the pricing is a good value. Previously we had a just a normal license but now we've got an Enterprise license. Since the Enterprise, it's been a lot better value. We did think it was pretty expensive before, but with the Enterprise license it's almost less than half that price. If you have a number of accounts within the organization that use Statseeker, I would suggest get the Enterprise license.
One thing that needs improvement is how it's licensed. I understand historically the company licensed it off a same charge for everyone. I understand the company needs to make money, but how they introduced the tiered licensing model, and then multiple layers of licensing was a bit of an issue. So, on the whole, coming up with a licensing model that isn't confusing and complicated and is easy to understand would be one way to improve the product. They have told me lately that they're changing how they license stuff, but they haven't made that - as I understand it - in their marketing material public knowledge as of yet. I would say that at the moment it's a bit convoluted. It's confusing. Some of their basic licensing model is a bit of a ripoff. If you go over five or ten support calls in the basic licensing model they start charging you for support calls. I think that's a bit rich.
Up until we actually talked to Statseeker, and Statseeker came and gave us an enterprise licensing model for multiple accounts, I would have said the pricing was not good value. The fact they've come to the party now and given us a very good discount, I would say it's probably about right, the pricing they're giving us now. But the retail pricing, if I went out and, as a separate company, and asked for pricing for one account, I probably would say their retail pricing is not competitive. The fact that they've given us a discount now because we have multiple servers across multiple accounts, I would say that pricing is about right, but not their retail pricing. It's too expensive.
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Also Known As
|Also Known As||Solarwinds Network Performance Monitor|
Check the health and performance of your entire network for easier troubleshooting and faster results using SolarWinds Network Performance Monitor. NPM lets you quickly detect, diagnose, and resolve network performance problems and outages. Now with built-in deep packet inspection and analysis you can immediately determine the impact of network or application latency on user experience.
|Statseeker is the only network performance monitoring technology to seamlessly and successfully combine speed + scale + value. Statseeker is a global provider delivering innovative network monitoring solutions for the IT enterprise and OT industrial market space. With active deployments in over 22 countries and many Fortune 100 firms, Statseeker monitors millions of interfaces in real-time. Instant visibility: Installed in minutes, polls up to 1 million ports from a single server… reduce your time to repair. Powerful monitoring: Checks every port over entire network, every 60 seconds… low network consumption bandwidth. Fast reporting: Practical real-time dashboard, reports in seconds, instant alerts… maximize your up-time. Smart data: 100% network data, original granularity, never rolled up, never averaged… tune for peak performance, control CAPEX and OPEX.|
Learn more about SolarWinds NPM
Learn more about Statseeker
|Sample Customers||Microsoft, Federal Express, Hewlett-Packard, and MasterCard||With active deployments in over 22 countries and many Fortune 100 firms, Statseeker monitors millions of interfaces in real-time. Some example customers include: FedEx, Optus, Verizon, California State University, Department of Agriculture and Fisheries, Monash University, Texas A&M University.|
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