We performed a comparison between SolarWinds NPM and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"I can do everything remotely, including running PowerShell scripts or performing standard updates."
"The most valuable feature of this solution is the alerts."
"It's a very good tool and a very stable tool."
"We had some interfaces where the SFP Ports were having some problems after a while. We found which of the SFP Ports was having the error and changed it, so the bandwidth become okay."
"The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour."
"The product is scalable."
"This solution offers a very good view of our network and allows us to effectively monitor performance."
"Provides a good level of tools and covers essential components."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"The Wi-Fi side needs improvement."
"Complex and overly detailed setup."
"An area for improvement would be the use of modular licenses, which are not practical for big clients."
"They have had a rather large security breach in the past. It's cost some companies customers."
"The only real caveat that we have or that I have an issue with is when I go on vacation, it's a little hard for me to go and modify alerts so that I don't get alerted about things when I'm on vacation."
"SolarWinds needs to be improved such that it is on par with the leading products in the market."
"Better offline license management. I’ve had to get in touch with customer support several times simply to remove an expired license from our NPM servers."
"SolarWinds NPM could improve by adding the deepest inspection, performance networking, and IP address discovery."
"The integration with video apps could be better."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
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SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. SolarWinds NPM is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and LogicMonitor, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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