We performed a comparison between SolarWinds Pingdom and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are monitoring and reporting."
"Once you set the threshold on your environment, it feels very real-time"
"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."
"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The solution is easy to scale."
"We liked the built-in calculation of health scores."
"The glass tables are very helpful."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"It's scalable and expands well."
"Customers have noted the solution helps streamline incident management."
"Technical support could use some improvement."
"Some of the functions could improve by making them easier."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"I would like to see better integration with other products."
"We have problems doing upgrades and operating alternate new versions."
"We also faced challenges relating to UI development."
"The solution should integrate more features in NEAP."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"The license cost is expensive."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
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SolarWinds Pingdom is ranked 47th in Application Performance Monitoring (APM) and Observability with 4 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 27 reviews. SolarWinds Pingdom is rated 7.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of SolarWinds Pingdom writes "High performance, quick setup, but lacking ease of use". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". SolarWinds Pingdom is most compared with Azure Monitor, Grafana, Solarwinds Web Performance Monitor and New Relic, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Splunk APM. See our SolarWinds Pingdom vs. Splunk ITSI (IT Service Intelligence) report.
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