We performed a comparison between SolarWinds Server and Application Monitor and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring."The most valuable feature is application monitoring."
"I am impressed with the tool's AppStack feature which mainly helps us in the identification process. This feature can give an overview of the fault and help us identify the issues for performance degradation. Instead of looking at multiple places, we can look at a single place to identify the issues."
"The product integrates with Remedy."
"I'd rate technical support at eight out of ten. They are helpful and fast."
"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."
"The features like trends, capacity planning, recommendations, and diagnostics are the main items I focus on for added value."
"The solution is end-to-end from the network and the application to the processes. Everything about the enterprise infrastructure is being covered by the solution. It's easy to use and easy to navigate and one of the leaders among monitoring solutions."
"Hardware health: It allows for proactive monitoring of the hardware health and is a game changer."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"Nodes in Azure are able to be monitored with the use of agents, but this does not apply to cloud service offerings that are not node based."
"There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot."
"When you implement SolarWinds on a larger scale my customers complain about the speed."
"A lot of times, we have to do a lot of manual cleanups."
"They should incorporate more artificial intelligence. There should also be more predictive features."
"The setup was complex. We had local support to assist us."
"The major concern in the product revolves around application performance monitoring since end-to-end application monitoring is not possible with the tool."
"SAM AppInsight for SQL: The ability to ignore fragmentation of specific indexes."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
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SolarWinds Server and Application Monitor is ranked 11th in Server Monitoring with 38 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. SolarWinds Server and Application Monitor is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and ServiceNow Discovery, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
