We performed a comparison between SolarWinds Web Help Desk and Teamwork based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."
"Once installed, it runs like a charm and doesn't ever crash."
"The most valuable feature of this solution is the assets management module."
"It is easy to use."
"SolarWinds is scalable as far as adding devices and servers."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"It is a very stable solution...The initial setup of Teamwork is easy."
"A little outdated compared to newer products that include protection and detection."
"We would like to see automation included in the next release. We would like to eliminate the L1, and L2 support, by at least 80%. To do this, we need automation with AI (Artificial Intelligence) in combination with ML (Machine Learning)."
"It would be good if there were training and tutorial videos on the Web Help Desk."
"The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."
"This solution needs to have mobile application support added."
"The product could be improved with more integrations and a mobile app."
"The product is expensive. It needs to have a more robust and customizable calendar."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
SolarWinds Web Help Desk is ranked 18th in Help Desk Software with 6 reviews while Teamwork is ranked 23rd in Project Management Software with 3 reviews. SolarWinds Web Help Desk is rated 7.6, while Teamwork is rated 8.4. The top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". On the other hand, the top reviewer of Teamwork writes "A flexible, stable, and scalable tool requiring an easy initial setup phase". SolarWinds Web Help Desk is most compared with ServiceNow and ManageEngine ServiceDesk Plus, whereas Teamwork is most compared with Smartsheet, Jira, monday.com and OpenText Project and portfolio Management.
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