We performed a comparison between SolarWinds Web Help Desk and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."SolarWinds is scalable as far as adding devices and servers."
"It is easy to use."
"The most valuable feature of this solution is the assets management module."
"Once installed, it runs like a charm and doesn't ever crash."
"It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The product provides excellent daily reports."
"The most valuable feature is the metering capability."
"I like the integration with other applications or vendors."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The flexibility is the product's most valuable feature."
"We would like to see automation included in the next release. We would like to eliminate the L1, and L2 support, by at least 80%. To do this, we need automation with AI (Artificial Intelligence) in combination with ML (Machine Learning)."
"It would be good if there were training and tutorial videos on the Web Help Desk."
"This solution needs to have mobile application support added."
"The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."
"A little outdated compared to newer products that include protection and detection."
"I would like it if they could provide their customers with more qualified support."
"The solution's private cloud is much too expensive."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"The pricing model is complicated and would be more predictable if it were simplified."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
SolarWinds Web Help Desk is ranked 18th in Help Desk Software with 6 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. SolarWinds Web Help Desk is rated 7.6, while vRealize Business for Cloud is rated 8.4. The top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". SolarWinds Web Help Desk is most compared with ServiceNow and ManageEngine ServiceDesk Plus, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
