Compare SolarWinds Web Help Desk vs. Zendesk

SolarWinds Web Help Desk is ranked 19th in Help Desk Software with 1 review while Zendesk is ranked 20th in Help Desk Software. SolarWinds Web Help Desk is rated 7.0, while Zendesk is rated 0. The top reviewer of SolarWinds Web Help Desk writes "Good support for asset management, but the GUI is old-fashioned and needs updating". On the other hand, SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk and Zendesk, whereas Zendesk is most compared with ServiceNow, JIRA Service Desk and Atlassian Confluence.
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SolarWinds Web Help Desk Logo
1,260 views|1,075 comparisons
Zendesk Logo
4,850 views|3,915 comparisons
Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in Help Desk Software. Updated: December 2019.
389,978 professionals have used our research since 2012.
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389,978 professionals have used our research since 2012.
Ranking
19th
out of 44 in Help Desk Software
Views
1,260
Comparisons
1,075
Reviews
1
Average Words per Review
458
Avg. Rating
7.0
20th
out of 44 in Help Desk Software
Views
4,850
Comparisons
3,915
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 11% of the time.
Compared 49% of the time.
Compared 10% of the time.
Compared 9% of the time.
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SolarWinds
Zendesk
Overview

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Sample Customers
InstacartShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in Help Desk Software. Updated: December 2019.
389,978 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.