Compare SolarWinds Web Help Desk vs. Zendesk

SolarWinds Web Help Desk is ranked 24th in Help Desk Software while Zendesk is ranked 17th in Help Desk Software. SolarWinds Web Help Desk is rated 0, while Zendesk is rated 0. On the other hand, SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, Zendesk and SolarWinds MSP Manager, whereas Zendesk is most compared with ServiceNow, Atlassian Confluence and JIRA Service Desk.
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SolarWinds Web Help Desk Logo
1,309 views|1,121 comparisons
Zendesk Logo
5,225 views|4,103 comparisons
Ranking
24th
out of 44 in Help Desk Software
Views
1,309
Comparisons
1,121
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
17th
out of 44 in Help Desk Software
Views
5,225
Comparisons
4,103
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,756 professionals have used our research since 2012.
Top Comparisons
Compared 12% of the time.
Compared 46% of the time.
Compared 8% of the time.
Compared 7% of the time.
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SolarWinds
Zendesk
Overview

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Sample Customers
InstacartShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,756 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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