Compare SolarWinds Web Help Desk vs. Zendesk Guide

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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
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Pricing and Cost Advice
"They charge by the technician. It costs $117 per technician per year."

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447,654 professionals have used our research since 2012.
Ranking
24th
out of 52 in Help Desk Software
Views
1,085
Comparisons
911
Reviews
2
Average Words per Review
595
Avg. Rating
6.5
28th
out of 52 in Help Desk Software
Views
3,760
Comparisons
3,302
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 38% of the time.
Compared 16% of the time.
Compared 2% of the time.
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SolarWinds
Zendesk
Overview

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Learn more about SolarWinds Web Help Desk
Learn more about Zendesk Guide
Sample Customers
InstacartShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
No Data Available
REVIEWERS
Computer Software Company27%
Financial Services Firm14%
Construction Company9%
Non Profit9%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider16%
Media Company7%
Construction Company5%
Company Size
No Data Available
REVIEWERS
Small Business39%
Midsize Enterprise41%
Large Enterprise20%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
447,654 professionals have used our research since 2012.
SolarWinds Web Help Desk is ranked 24th in Help Desk Software with 2 reviews while Zendesk Guide is ranked 28th in Help Desk Software. SolarWinds Web Help Desk is rated 6.6, while Zendesk Guide is rated 0.0. The top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". On the other hand, SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk, ServiceNow, IBM Maximo and SolarWinds MSP Manager, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Desk, Atlassian Confluence, ManageEngine ServiceDesk Plus and Assyst.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.