We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.
Spiceworks is ranked 8th in Help Desk Software with 5 reviews while Symantec ServiceDesk is ranked 53rd in Help Desk Software. Spiceworks is rated 8.4, while Symantec ServiceDesk is rated 0.0. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Management, Nagios Core and ServiceNow, whereas Symantec ServiceDesk is most compared with .
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.