Compare Spiceworks vs. Symantec ServiceDesk

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Spiceworks Logo
3,565 views|2,411 comparisons
Symantec ServiceDesk Logo
7 views|1 comparisons
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Questions from the Community
Top Answer: The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.
Top Answer: There are a lot of disadvantages to Spiceworks because it's not an agent-based solution. So you don't get near the quality of discovery versus something that's got an agent on it. It's not really… more »
Top Answer: Spiceworks is for the IT guy that wants to monitor systems that he doesn't have a managed service partner behind him. And that's where Spiceworks has a really good place.
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Ranking
7th
out of 56 in Help Desk Software
Views
3,565
Comparisons
2,411
Reviews
5
Average Words per Review
508
Rating
8.4
54th
out of 56 in Help Desk Software
Views
7
Comparisons
1
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
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Overview
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.

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Learn more about Symantec ServiceDesk
Sample Customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Information Not Available
Top Industries
REVIEWERS
Manufacturing Company11%
Construction Company7%
Hospitality Company7%
Retailer7%
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company19%
Government7%
Manufacturing Company6%
No Data Available
Company Size
REVIEWERS
Small Business51%
Midsize Enterprise29%
Large Enterprise20%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: May 2021.
479,323 professionals have used our research since 2012.

Spiceworks is ranked 7th in Help Desk Software with 5 reviews while Symantec ServiceDesk is ranked 54th in Help Desk Software. Spiceworks is rated 8.4, while Symantec ServiceDesk is rated 0.0. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Desk, Nagios Core and ServiceNow, whereas Symantec ServiceDesk is most compared with .

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.