Compare Spiceworks vs. SysAid

Spiceworks is ranked 5th in Help Desk Software with 5 reviews while SysAid is ranked 10th in Help Desk Software with 4 reviews. Spiceworks is rated 8.4, while SysAid is rated 8.8. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, the top reviewer of SysAid writes "The change management software gives us workflows and allows for an approval process". Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Desk, ManageEngine ServiceDesk Plus and Nagios XI, whereas SysAid is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, Freshdesk and BMC Helix ITSM. See our Spiceworks vs. SysAid report.
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3,833 views|2,563 comparisons
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933 views|630 comparisons
Most Helpful Review
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Find out what your peers are saying about Spiceworks vs. SysAid and other solutions. Updated: July 2020.
430,223 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.The most valuable features are the inventory and personalization.The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.The solution is very stable. It's reliable and efficient.

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The service desk automation and orchestration are very good. We are implementing it at the moment. We implemented it for two of our applications already for our CRM. Whenever there's a change in the CRM, it will automate them into SysAid as well. We have two workflows from our CRM into SysAid, which is very helpful. Overall, we're very happy with the workflow.The service desk orchestration, overall, is good. It allows an organization to build that service desk concept into its organizational and support strategy. And it allows an organization to digest that and create a support model very quickly around the tools. The fact that the tools are integrated within the system itself gives the organization a really robust way to integrate everything and have a complete support model.All our service management is integrated into one system. Our response time is much faster because we have a visual into what is going on.The SysAid team provided excellent service to implement the solution for us. From the very first day, we received a comp manager, and a project manager, to implement the product. They continued to inquire about our business needs and then finalized the best path for us.

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Cons
There are a lot of disadvantages to Spiceworks because it's not an agent-based solution.The network mapping could be improved. Putting together an actual bonafide network map would be really nice.Having an integrated asset management tool, where I can plug in things that are offline, would be good.It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.

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So far, we're very happy with the new integration. The only thing that I would like to see is for them to improve asset management so that it's more usable. We looked at it once and we didn't find it quite usable for us. That's why we didn't use it. We haven't looked into the new one yet but the asset management is something that can be improved even more and patch management is not as good as it could be.One of the features that I'm hoping comes at some point is that currently you can only have one Knowledge Base instance within it. For me, it would be beneficial to have multiple instances for different purposes. I'd like to have a completely separate one for customers and the only way I can achieve that right now, where I can tag articles to only be viewed by customers, would be if I use its portal function.We would like them to approve the security functionalities, e.g., management security features.There is a learning curve for the users.

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Pricing and Cost Advice
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Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you.SysAid is a good solution, especially from a pricing perspective.We saw our investment back at the end of year one.The pricing of SysAid is less than its competitors.

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Ranking
5th
out of 55 in Help Desk Software
Views
3,833
Comparisons
2,563
Reviews
5
Average Words per Review
508
Avg. Rating
8.4
10th
out of 55 in Help Desk Software
Views
933
Comparisons
630
Reviews
4
Average Words per Review
1,932
Avg. Rating
8.8
Popular Comparisons
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Spiceworks
SysAid
Overview
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

Offer
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Sample Customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, PertinoDisney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
Top Industries
REVIEWERS
Manufacturing Company12%
Hospitality Company8%
K 12 Educational Company Or School8%
Retailer8%
VISITORS READING REVIEWS
Computer Software Company21%
Comms Service Provider15%
University14%
Government7%
VISITORS READING REVIEWS
Computer Software Company26%
Retailer19%
Comms Service Provider6%
K 12 Educational Company Or School6%
Find out what your peers are saying about Spiceworks vs. SysAid and other solutions. Updated: July 2020.
430,223 professionals have used our research since 2012.

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