Compare Spiceworks vs. SysAid

Spiceworks is ranked 6th in Help Desk Software with 2 reviews while SysAid which is ranked 11th in Help Desk Software with 1 review. Spiceworks is rated 8.0, while SysAid is rated 9.0. The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". On the other hand, the top reviewer of SysAid writes "An ITIL-based service management system with powerful customisation features". Spiceworks is most compared with Zabbix, JIRA Service Desk and Nagios XI, whereas SysAid is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk.
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Spiceworks Logo
13,939 views|2,888 comparisons
SysAid Logo
1,997 views|665 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
361,058 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Tickets by e-mail, with actions by hastag.Helpdesk and inventory are both equally valuable, and they form the true core of the product.

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The SysAid team provided excellent service to implement the solution for us. From the very first day, we received a comp manager, and a project manager, to implement the product. They continued to inquire about our business needs and then finalized the best path for us.

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Cons
The SNMP sniffer requires a lot of work to get right.They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application.

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There is a learning curve for the users.

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Pricing and Cost Advice
It's free.The product is free! Get it now.

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The pricing of SysAid is less than its competitors.

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361,058 professionals have used our research since 2012.
Ranking
6th
out of 44 in Help Desk Software
Views
13,939
Comparisons
2,888
Reviews
2
Average Words per Review
812
Avg. Rating
8.0
11th
out of 44 in Help Desk Software
Views
1,997
Comparisons
665
Reviews
1
Average Words per Review
640
Avg. Rating
9.0
Top Comparisons
Compared 34% of the time.
Compared 11% of the time.
Compared 7% of the time.
Compared 28% of the time.
Compared 12% of the time.
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Spiceworks
SysAid
Overview
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
Offer
Learn more about Spiceworks
Learn more about SysAid
Sample Customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, PertinoLAN Airlines, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
361,058 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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