Spiceworks vs. TeamSupport

Spiceworks is ranked 8th in Help Desk Software with 4 reviews vs TeamSupport which is ranked 33rd in Help Desk Software. The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". Spiceworks is most compared with Zabbix, Nagios XI and JIRA Service Desk. TeamSupport is most compared with ServiceNow, LiveAgent and Zendesk.
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Quotes From Members Comparing Spiceworks vs. TeamSupport

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301,063 professionals have used our research since 2012.
Ranking
Views
12,317
Comparisons
3,718
Reviews
4
Followers
420
Avg. Rating
8.5
Views
237
Comparisons
86
Reviews
0
Followers
161
Avg. Rating
N/A
Views
0
Comparisons
0
Reviews
1
Followers
1
Avg. Rating
5.0
Top Comparisons
Compared 30% of the time.
Compared 14% of the time.
Compared 8% of the time.
See more Spiceworks competitors »
Compared 33% of the time.
Compared 24% of the time.
Compared 22% of the time.
See more TeamSupport competitors »
Website/Video
Spiceworks
TeamSupport
Null Vendor
Overview
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.TeamSupport is a B2B Customer Support & Help Desk solution that helps you provide exceptional customer service through collaboration and customer-focus. Most help desk systems only focus on tickets as an individual item, but for B2B support that doesn't work - you need to focus on managing the customer as a whole, with all of their contacts and tickets in one place. Our robust customer database helps you do this, and features like the Customer Distress Index help you identify potential at-risk customers ahead of time. And instead of limiting you to one-on-one communications with your customers, TeamSupport shows you the big picture, and uses innovative collaboration features to let your entire company work together to solve customer issues.
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OFFER
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Sample Customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, PertinoNokia, American Lung Association, Fujifilm, NBA, Comcast
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Top Industries
REVIEWERS
Manufacturing Company
13%
K 12 Educational Company Or School
9%
Retailer
9%
Construction Company
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
9%
Security Firm
9%
University
7%
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Company Size
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
37%
Large Enterprise
30%
No Data Available
No Data Available
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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