Compare Spiceworks vs. TOPdesk

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Spiceworks Logo
3,833 views|2,563 comparisons
TOPdesk Logo
1,758 views|1,396 comparisons
Most Helpful Review
Use Spiceworks? Share your opinion.
Find out what your peers are saying about Spiceworks vs. TOPdesk and other solutions. Updated: July 2020.
431,670 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.The most valuable features are the inventory and personalization.The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.The solution is very stable. It's reliable and efficient.

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The most valuable feature of this solution is the incident management module.Its ITSM approach is quite useful.When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have.This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.

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Cons
There are a lot of disadvantages to Spiceworks because it's not an agent-based solution.The network mapping could be improved. Putting together an actual bonafide network map would be really nice.Having an integrated asset management tool, where I can plug in things that are offline, would be good.It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.

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Change management implementation, facility management, and making reservations on assets can be improved.The solution's change management could be better.This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package.An operator is also a user but requires creating two different records.

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Pricing and Cost Advice
Information Not Available
Compared to other products in this segment, I think that they are priced well and not too expensive.The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date.

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431,670 professionals have used our research since 2012.
Ranking
5th
out of 55 in Help Desk Software
Views
3,833
Comparisons
2,563
Reviews
5
Average Words per Review
508
Avg. Rating
8.4
15th
out of 55 in Help Desk Software
Views
1,758
Comparisons
1,396
Reviews
4
Average Words per Review
358
Avg. Rating
8.3
Popular Comparisons
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Learn
Spiceworks
TOPdesk
Overview
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
Offer
Learn more about Spiceworks
Learn more about TOPdesk
Sample Customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, PertinoCity of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Top Industries
REVIEWERS
Manufacturing Company12%
Hospitality Company8%
K 12 Educational Company Or School8%
Retailer8%
VISITORS READING REVIEWS
Computer Software Company21%
Comms Service Provider14%
University13%
Government8%
VISITORS READING REVIEWS
Computer Software Company48%
Comms Service Provider11%
Non Tech Company7%
Government5%
Find out what your peers are saying about Spiceworks vs. TOPdesk and other solutions. Updated: July 2020.
431,670 professionals have used our research since 2012.
Spiceworks is ranked 5th in Help Desk Software with 5 reviews while TOPdesk is ranked 15th in Help Desk Software with 4 reviews. Spiceworks is rated 8.4, while TOPdesk is rated 8.2. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, the top reviewer of TOPdesk writes "Helpful asset and reservation management capability, with professional and responsive technical support". Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Desk, ServiceNow and Icinga, whereas TOPdesk is most compared with ServiceNow, JIRA Service Desk, Zendesk Guide, Micro Focus Service Manager and BMC Helix ITSM. See our Spiceworks vs. TOPdesk report.

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