Compare Spiceworks vs. TOPdesk

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Spiceworks Logo
3,511 views|2,370 comparisons
TOPdesk Logo
1,773 views|1,276 comparisons
Most Helpful Review
Find out what your peers are saying about Spiceworks vs. TOPdesk and other solutions. Updated: May 2021.
511,773 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is very stable. It's reliable and efficient.""The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.""The most valuable features are the inventory and personalization.""It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.""The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

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"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.""When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have.""Its ITSM approach is quite useful.""The most valuable feature of this solution is the incident management module."

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Cons
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.""It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.""Having an integrated asset management tool, where I can plug in things that are offline, would be good.""The network mapping could be improved. Putting together an actual bonafide network map would be really nice.""There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

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"An operator is also a user but requires creating two different records.""This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package.""The solution's change management could be better.""Change management implementation, facility management, and making reservations on assets can be improved."

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Pricing and Cost Advice
Information Not Available
"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date.""Compared to other products in this segment, I think that they are priced well and not too expensive."

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Questions from the Community
Top Answer: The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.
Top Answer: There are a lot of disadvantages to Spiceworks because it's not an agent-based solution. So you don't get near the quality of discovery versus something that's got an agent on it. It's not really… more »
Top Answer: Spiceworks is for the IT guy that wants to monitor systems that he doesn't have a managed service partner behind him. And that's where Spiceworks has a really good place.
Top Answer: The most valuable feature of this solution is the incident management module.
Top Answer: The pricing module in my opinion is good. It suits small companies as well as large enterprises. For much smaller companies, it may be priced too high. Compared to other products in this segment, I… more »
Top Answer: Change management implementation, facility management, and making reservations on assets can be improved. In the next release, I would like to see more artificial intelligence algorithms within the… more »
Ranking
8th
out of 56 in Help Desk Software
Views
3,511
Comparisons
2,370
Reviews
5
Average Words per Review
508
Rating
8.4
18th
out of 56 in Help Desk Software
Views
1,773
Comparisons
1,276
Reviews
4
Average Words per Review
358
Rating
8.3
Popular Comparisons
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Overview
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
Offer
Learn more about Spiceworks
Learn more about TOPdesk
Sample Customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Top Industries
REVIEWERS
Manufacturing Company11%
Construction Company7%
Educational Organization7%
Transportation Company7%
VISITORS READING REVIEWS
Comms Service Provider30%
Computer Software Company19%
Government7%
Educational Organization7%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider27%
Educational Organization12%
Government6%
Company Size
REVIEWERS
Small Business51%
Midsize Enterprise29%
Large Enterprise20%
No Data Available
Find out what your peers are saying about Spiceworks vs. TOPdesk and other solutions. Updated: May 2021.
511,773 professionals have used our research since 2012.

Spiceworks is ranked 8th in Help Desk Software with 5 reviews while TOPdesk is ranked 18th in Help Desk Software with 4 reviews. Spiceworks is rated 8.4, while TOPdesk is rated 8.2. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, the top reviewer of TOPdesk writes "Helpful asset and reservation management capability, with professional and responsive technical support". Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Management, Nagios Core and ServiceNow, whereas TOPdesk is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, Freshservice and HEAT Service Management. See our Spiceworks vs. TOPdesk report.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.