Compare Spiceworks vs. VMware Service Manager

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is very stable. It's reliable and efficient.""The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.""The most valuable features are the inventory and personalization.""It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.""The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

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"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues.""All of the features are very suitable for us. It is also a stable solution."

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Cons
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.""It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.""Having an integrated asset management tool, where I can plug in things that are offline, would be good.""The network mapping could be improved. Putting together an actual bonafide network map would be really nice.""There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

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"Not a ten because the price is high.""Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."

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Pricing and Cost Advice
Information Not Available
"The price depends on different enterprises. As compared to Citrix, VMware is reasonable."

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Questions from the Community
Top Answer: The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.
Top Answer: There are a lot of disadvantages to Spiceworks because it's not an agent-based solution. So you don't get near the quality of discovery versus something that's got an agent on it. It's not really… more »
Top Answer: Spiceworks is for the IT guy that wants to monitor systems that he doesn't have a managed service partner behind him. And that's where Spiceworks has a really good place.
Top Answer: All of the features are very suitable for us. It is also a stable solution.
Top Answer: The price depends on different enterprises. As compared to Citrix, VMware is reasonable.
Top Answer: Its automation feature needs improvement. They can include the vRealize Automation feature in this solution.
Ranking
Unranked
In IT Asset Management
10th
out of 40 in IT Asset Management
Views
412
Comparisons
293
Reviews
2
Average Words per Review
294
Rating
7.5
Popular Comparisons
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Overview
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
Offer
Learn more about Spiceworks
Learn more about VMware Service Manager
Sample Customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
Top Industries
REVIEWERS
Manufacturing Company11%
Construction Company7%
Educational Organization7%
Transportation Company7%
VISITORS READING REVIEWS
Comms Service Provider30%
Computer Software Company19%
Government7%
Educational Organization7%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider19%
Financial Services Firm8%
Government6%
Company Size
REVIEWERS
Small Business51%
Midsize Enterprise29%
Large Enterprise20%
No Data Available
Find out what your peers are saying about ServiceNow, Device42, BMC and others in IT Asset Management. Updated: May 2021.
511,307 professionals have used our research since 2012.

Spiceworks is ranked unranked in IT Asset Management with 5 reviews while VMware Service Manager is ranked 10th in IT Asset Management with 2 reviews. Spiceworks is rated 8.4, while VMware Service Manager is rated 7.6. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, the top reviewer of VMware Service Manager writes "We don't have any issues if the node fails". Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Management, Nagios Core and ServiceNow, whereas VMware Service Manager is most compared with ServiceNow and BMC Remedy Asset Management.

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.