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Spiceworks vs Vtiger Help Desk comparison

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Spiceworks Logo

Spiceworks

Read 47 Spiceworks reviews
1,183 views|617 comparisons
86% willing to recommend
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Vtiger Help Desk

31 views|21 comparisons
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Spiceworks and Vtiger Help Desk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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767,319 professionals have used our research since 2012.
Featured Review
Fernando Cezario
Allows for separate accounts for different enterprises, enabling efficient management of computers across various...
It helps to manage. This is how it helps: because we have a third-party IT team. For example, your enterprise data is managed by IT, and we're... Read more →
Use Vtiger Help Desk?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The product is free! Get it now."
  • "It's free."
  • "It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
  • "Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
  • "The tool is cheap."

    • More Spiceworks Pricing and Cost Advice →

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    Comparison Review
    Anonymous User
    Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
    I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want using these, but they require quite some expertise before you can use them. Then there are the ones that are not open source, the enterprise softwares and cost you some money, but on the other hand, they are extremely easy to set-up and learn. You can have them up and running in a matter of minutes. And then there are those which are completely cloud based. They can be free of cost or charge some money depending on the software. The good thing about these is that you don’t have to install any extra software, and it can be managed completely online but then again these have limited features and you cannot exploit them to the full extent as you can do with the open-source and to some extent the enterprise software, so I won’t suggest you to use these, because these are generally not the complete solutions and require other support software to achieve the same. Below I have listed the outstanding pros and cons of the various Network analyzers that you can look into Nagios Pros: Nagios offers an extensive set of collector plug-ins that allows users to gather performance and availability data from a broad range of operating systems, including  Windows and Netware Nagios… Read more →
    Questions from the Community
    What do you like most about Spiceworks?
    Top Answer:The solution is easy to use and easy to manage.
    Read all 12 answers   →
    What is your experience regarding pricing and costs for Spiceworks?
    Top Answer:The tool is cheap.
    Read all 4 answers   →
    What needs improvement with Spiceworks?
    Top Answer:The GUI must be improved. The GUI looks old-fashioned. The vendor must do some web development for it.
    Read all 11 answers   →
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    Earn 20 points

    Ranking
    16th
    out of 59 in Help Desk Software
    Views
    1,183
    Comparisons
    617
    Reviews
    5
    Average Words per Review
    666
    Rating
    7.2
    52nd
    out of 59 in Help Desk Software
    Views
    31
    Comparisons
    21
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    Spiceworks
    Vtiger
    Video Not Available
    Overview
    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

    Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support.

    Sample Customers
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    MowGreen, eLobe, PROPEL, InterviewBit, breezway
    Top Industries
    REVIEWERS
    Manufacturing Company16%
    Construction Company10%
    Educational Organization6%
    Transportation Company6%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm9%
    Government7%
    University6%
    No Data Available
    Company Size
    REVIEWERS
    Small Business50%
    Midsize Enterprise29%
    Large Enterprise21%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise18%
    Large Enterprise50%
    No Data Available
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
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    767,319 professionals have used our research since 2012.

    Spiceworks is ranked 16th in Help Desk Software with 47 reviews while Vtiger Help Desk is ranked 52nd in Help Desk Software. Spiceworks is rated 7.8, while Vtiger Help Desk is rated 0.0. The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". On the other hand, Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus, whereas Vtiger Help Desk is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.