We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support.
Spiceworks is ranked 9th in Help Desk Software with 5 reviews while Vtiger Help Desk is ranked 48th in Help Desk Software. Spiceworks is rated 8.4, while Vtiger Help Desk is rated 0.0. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Management, ServiceNow and Nagios Core, whereas Vtiger Help Desk is most compared with .
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.