Compare Spiceworks vs. Zendesk Guide

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Spiceworks Logo
3,542 views|2,380 comparisons
Zendesk Guide Logo
3,088 views|2,739 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is very stable. It's reliable and efficient.""The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.""The most valuable features are the inventory and personalization.""It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.""The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

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"The product offers very good management. It has a great ability to assign tickets based on content.""It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."

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Cons
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.""It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.""Having an integrated asset management tool, where I can plug in things that are offline, would be good.""The network mapping could be improved. Putting together an actual bonafide network map would be really nice.""There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

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"The solution itself wasn't easy to set up.""It wasn't easy to set up so we're only using a third of all of the features,"

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Pricing and Cost Advice
Information Not Available
"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

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Top Answer: It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features… more »
Top Answer: The licensing is yearly and it's less than 30 grand, I believe. We had a lot of things that were grandfathered in, so we were using a lot of things - Zendesk Guide Professional, Zendesk Explore… more »
Top Answer: In terms of what could be improved, it was not easy to set up so we're only using a third of all of the features, and we wanted something that was easier to configure and set up. I asked my director… more »
Ranking
10th
out of 56 in Help Desk Software
Views
3,542
Comparisons
2,380
Reviews
5
Average Words per Review
508
Rating
8.4
15th
out of 56 in Help Desk Software
Views
3,088
Comparisons
2,739
Reviews
2
Average Words per Review
1,464
Rating
7.0
Popular Comparisons
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Overview
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about Spiceworks
Learn more about Zendesk Guide
Sample Customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Manufacturing Company11%
Construction Company7%
Educational Organization7%
Transportation Company7%
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company19%
Government8%
Educational Organization6%
REVIEWERS
Computer Software Company27%
Financial Services Firm14%
Non Profit9%
Marketing Services Firm9%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider24%
Government5%
Educational Organization4%
Company Size
REVIEWERS
Small Business51%
Midsize Enterprise29%
Large Enterprise20%
REVIEWERS
Small Business42%
Midsize Enterprise40%
Large Enterprise19%
Find out what your peers are saying about Spiceworks vs. Zendesk Guide and other solutions. Updated: July 2021.
521,817 professionals have used our research since 2012.

Spiceworks is ranked 10th in Help Desk Software with 5 reviews while Zendesk Guide is ranked 15th in Help Desk Software with 2 reviews. Spiceworks is rated 8.4, while Zendesk Guide is rated 7.0. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Management, Nagios Core and ServiceNow, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, TeamViewer Servicecamp and TOPdesk. See our Spiceworks vs. Zendesk Guide report.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.