Compare Spiceworks vs. Zendesk Guide

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Spiceworks Logo
3,740 views|2,517 comparisons
Zendesk Guide Logo
3,952 views|3,430 comparisons
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2020.
437,827 professionals have used our research since 2012.
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Questions from the Community
Top Answer: The most valuable features are the inventory and personalization.
Top Answer: Having an integrated asset management tool, where I can plug in things that are offline, would be good. If I have taken a device off of the network then it would be nice to have it included in the… more »
Top Answer: I primarily use this solution for the Spiceworks Inventory system, as well as for helpdesk-related stuff. I have used it to find information to fix various issues.
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Ranking
6th
out of 56 in Help Desk Software
Views
3,740
Comparisons
2,517
Reviews
5
Average Words per Review
508
Avg. Rating
8.4
26th
out of 56 in Help Desk Software
Views
3,952
Comparisons
3,430
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 39% of the time.
Compared 13% of the time.
Compared 9% of the time.
Compared 4% of the time.
Compared 40% of the time.
Compared 16% of the time.
Compared 4% of the time.
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Spiceworks
Zendesk
Overview
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Sample Customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, PertinoShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Manufacturing Company11%
Hospitality Company7%
K 12 Educational Company Or School7%
Transportation Company7%
VISITORS READING REVIEWS
Computer Software Company20%
Comms Service Provider17%
University13%
Government8%
REVIEWERS
Computer Software Company25%
Financial Services Firm15%
Marketing Services Firm10%
Non Profit10%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider9%
Media Company6%
Construction Company6%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2020.
437,827 professionals have used our research since 2012.
Spiceworks is ranked 6th in Help Desk Software with 5 reviews while Zendesk Guide is ranked 26th in Help Desk Software. Spiceworks is rated 8.4, while Zendesk Guide is rated 0.0. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Desk, ServiceNow and ManageEngine ServiceDesk Plus, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Desk, Atlassian Confluence, TOPdesk and ManageEngine ServiceDesk Plus.

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