Compare Spiceworks vs. Zendesk Support

Cancel
You must select at least 2 products to compare!
Spiceworks Logo
3,740 views|2,517 comparisons
Zendesk Support Logo
11 views|10 comparisons
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2020.
438,560 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
438,560 professionals have used our research since 2012.
Questions from the Community
Top Answer: The most valuable features are the inventory and personalization.
Top Answer: Having an integrated asset management tool, where I can plug in things that are offline, would be good. If I have taken a device off of the network then it would be nice to have it included in the… more »
Top Answer: I primarily use this solution for the Spiceworks Inventory system, as well as for helpdesk-related stuff. I have used it to find information to fix various issues.
Ask a question

Earn 20 points

Ranking
6th
out of 56 in Help Desk Software
Views
3,740
Comparisons
2,517
Reviews
5
Average Words per Review
508
Avg. Rating
8.4
44th
out of 56 in Help Desk Software
Views
11
Comparisons
10
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 39% of the time.
Compared 13% of the time.
Compared 9% of the time.
Compared 4% of the time.
Learn
Spiceworks
Zendesk
Overview
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Offer
Learn more about Spiceworks
Learn more about Zendesk Support
Sample Customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, PertinoMailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Top Industries
REVIEWERS
Manufacturing Company11%
Hospitality Company7%
K 12 Educational Company Or School7%
Transportation Company7%
VISITORS READING REVIEWS
Computer Software Company20%
Comms Service Provider16%
University12%
Government8%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2020.
438,560 professionals have used our research since 2012.
Spiceworks is ranked 6th in Help Desk Software with 5 reviews while Zendesk Support is ranked 44th in Help Desk Software. Spiceworks is rated 8.4, while Zendesk Support is rated 0.0. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Desk, ServiceNow and ManageEngine ServiceDesk Plus, whereas Zendesk Support is most compared with .

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.