Compare Spiceworks vs. Zendesk Support

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3,542 views|2,380 comparisons
Zendesk Support Logo
100 views|67 comparisons
Most Helpful Review
Find out what your peers are saying about Spiceworks vs. Zendesk Support and other solutions. Updated: July 2021.
522,946 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is very stable. It's reliable and efficient.""The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.""The most valuable features are the inventory and personalization.""It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.""The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

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"The feature to move over my customer experience team tickets for different specialists is very valuable for my team.""It's very convenient to use.""The initial setup is simple and straightforward."

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Cons
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.""It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.""Having an integrated asset management tool, where I can plug in things that are offline, would be good.""The network mapping could be improved. Putting together an actual bonafide network map would be really nice.""There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

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"The solution could integrate better with QR codes from some websites such as Facebook.""They have something called Zendesk Explore, which isn't as good as what they had in place previously.""Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."

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Pricing and Cost Advice
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"The price is very competitive."

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Top Answer: It's very convenient to use.
Top Answer: Zendesk used to have a whole reporting tool, which they have actually terminated. That has been a small blow for us, however, it used to be a feature where they had that tool that allowed you to just… more »
Ranking
10th
out of 56 in Help Desk Software
Views
3,542
Comparisons
2,380
Reviews
5
Average Words per Review
508
Rating
8.4
17th
out of 56 in Help Desk Software
Views
100
Comparisons
67
Reviews
3
Average Words per Review
608
Rating
8.3
Popular Comparisons
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Overview
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Offer
Learn more about Spiceworks
Learn more about Zendesk Support
Sample Customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Top Industries
REVIEWERS
Manufacturing Company11%
Construction Company7%
Educational Organization7%
Transportation Company7%
VISITORS READING REVIEWS
Comms Service Provider28%
Computer Software Company19%
Government8%
Educational Organization6%
No Data Available
Company Size
REVIEWERS
Small Business51%
Midsize Enterprise29%
Large Enterprise20%
No Data Available
Find out what your peers are saying about Spiceworks vs. Zendesk Support and other solutions. Updated: July 2021.
522,946 professionals have used our research since 2012.

Spiceworks is ranked 10th in Help Desk Software with 5 reviews while Zendesk Support is ranked 17th in Help Desk Software with 3 reviews. Spiceworks is rated 8.4, while Zendesk Support is rated 8.4. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, the top reviewer of Zendesk Support writes "Seamless and easy to set up with a good Slack integration". Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Management, Nagios Core and ServiceNow, whereas Zendesk Support is most compared with Sendbird Desk and Kustomer. See our Spiceworks vs. Zendesk Support report.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.