Compare Splashtop Remote Support vs. VNC Connect

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Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: October 2020.
442,517 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is very fast.""The ability to use mobile devices is helpful because we can support our clients from anywhere."

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"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."

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Cons
"The solution should add more options and tools for shortcuts, administration, etc.""The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

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"We occasionally have issues with the graphic software of the interface."

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Pricing and Cost Advice
"The licensing fees are less than $400 per year."

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Questions from the Community
Top Answer: The solution is very fast.
Top Answer: The solution should add more options and tools for shortcuts, administration, etc. The solution should add more server storage or a cloud extension for saving items.
Top Answer: We primarily use the solution to help support external customers.
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Ranking
13th
out of 31 in Remote Access
Views
843
Comparisons
740
Reviews
2
Average Words per Review
581
Avg. Rating
8.0
11th
out of 31 in Remote Access
Views
414
Comparisons
394
Reviews
1
Average Words per Review
553
Avg. Rating
9.0
Popular Comparisons
Compared 14% of the time.
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Splashtop
RealVNC
Overview

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Intuitive remote control
Use the mouse and keyboard (or touchscreen) in front of you as though they belong to the remote computer.

Send special keys and combinations such as Ctrl-Alt-Del, and copy and paste text in either direction. Type in confidence that characters will be interpreted correctly, whatever your platform, keyboard or input language.

Tried and tested performance
As the original inventors of VNC® technology, we know how to create a responsive screen sharing experience that's as good as being there.

Our patent-protected technology automatically optimizes to the speed of your network, and is especially effective in low-bandwidth and high-latency environments.

Cross-platform support
PC to PC and mobile to PC across Windows, Mac, Linux, Raspberry Pi, iOS and Android.

With an Enterprise subscription, you also get a key to install our VNC® 5.x software on a wide range of older and UNIX operating systems too, so your legacy hardware remains accessible.

Attended and unattended access
Connect whether remote computer owners are present or not.

Remotely access your own computers, monitor or patch equipment in the field, support customers or colleagues, and much more. Learn about the many ways our customers use VNC® Connect.

Direct and cloud connectivity
Our cloud service automatically brokers cloud connections between devices wherever they are.

So you don’t need to rely on a VPN, or conduct complex and insecure port-forwarding and firewall configuration.

With an Enterprise subscription, you can establish direct connections as well (or instead), perfect for locked down or offline network environments. For more information, start with our document cloud versus direct.

Pre-install or connect on demand
Add device access to your subscription, install VNC® Connect on every device you own or manage, and enable access by anyone at any time.

Alternatively, add instant support to your subscription and connect in seconds on demand, leaving no footprint. Or add both capabilities, and cover every remote access use case.

File transfer, printing and chat
During a session, you're not restricted to just interacting with the remote screen.

You can transfer files in either direction, print files directly to a printer where you are (rather than to a printer attached to the remote computer), and securely chat with other users connected at the same time as you.

Secure by design
VNC® Connect is built from the ground up with security in mind, to balance the control you need with the privacy that compliance requires.

Sessions are encrypted end-to-end using up to 256-bit AES encryption. Authentication is mandatory at the point of connection and never delegated to the cloud. Protect your computers with multi-factor authentication, single-sign on (SSO), granular access control and rich session permissions.

Multilingual support
VNC® Connect is available in French, German, Spanish and Brazilian Portuguese as well as English, with more translations on the way.

Connect-Features-TeamManagement.png
Online team management
Manage remote computers, the people you invite into your team to share remote access with, and their roles and permissions from one central location.

Remote deployment
With an Enterprise subscription, you can deploy VNC® Connect in bulk, offline or remotely using your standard enterprise tooling.

In addition, you can configure VNC® Connect remotely using policy, and lock it down to prevent change.

Virtual desktops under Linux
With an Enterprise subscription, you can create virtual desktops on Linux computers.

This might be useful to enable visual remote access to headless Linux systems, or provide separate workspaces for simultaneous users of a shared resource.

Offer
Learn more about Splashtop Remote Support
Learn more about VNC Connect
Sample Customers
Toyota, AT&T, Isuzu, GoodwillTelesat Canada, St. Anthony's School, Pratt and Whitney, City of Sacramento
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: October 2020.
442,517 professionals have used our research since 2012.
Splashtop Remote Support is ranked 13th in Remote Access with 2 reviews while VNC Connect is ranked 11th in Remote Access with 1 review. Splashtop Remote Support is rated 8.0, while VNC Connect is rated 9.0. The top reviewer of Splashtop Remote Support writes "A feature-rich, cost-effective solution to help assist our clients, even using our mobile devices". On the other hand, the top reviewer of VNC Connect writes "Reliable and trustworthy remote access software, with responsive technical support ". Splashtop Remote Support is most compared with Parallels Access, GoToMyPC, Check Point Remote Access VPN and LogMeIn Rescue, whereas VNC Connect is most compared with OpenText Exceed TurboX (ETX) and Citrix Virtual Apps and Desktops.

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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.