Splashtop Remote Support vs Zoho Assist comparison

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Splashtop Logo
1,495 views|1,251 comparisons
100% willing to recommend
Zoho Logo
317 views|64 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Splashtop Remote Support and Zoho Assist based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: March 2024).
767,847 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The initial setup is simple.""The ability to use mobile devices is helpful because we can support our clients from anywhere.""The tool's most valuable features are pricing and easy management.""The solution is very fast."

More Splashtop Remote Support Pros →

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features.""It is a scalable solution. ""Technical support is easy to reach."

More Zoho Assist Pros →

Cons
"The integration features could be better.""Splashtop Remote Support needs to improve customization.""The packages that Splashtop has, tend to be a little bit confusing and should be simplified.""The solution should add more options and tools for shortcuts, administration, etc."

More Splashtop Remote Support Cons →

"Support could be more knowledgeable.""It could be integrated with IT management tools.""They do have some glitches in the microphone and speaker, especially during remote access."

More Zoho Assist Cons →

Pricing and Cost Advice
  • "The licensing fees are less than $400 per year."
  • "The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
  • More Splashtop Remote Support Pricing and Cost Advice →

  • "Its scalability depends on the business model we purchase."
  • More Zoho Assist Pricing and Cost Advice →

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    767,847 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The tool's most valuable features are pricing and easy management.
    Top Answer:Splashtop Remote Support needs to improve customization.
    Top Answer:We use Splashtop Remote Support for the remote server support.
    Top Answer:The pricing is very cheap. It is very reasonable compared to other applications while being just as flexible and compatible.
    Top Answer:They should provide a live version of the solution to our remote agents. Also, there could be integration with IT management tools. It would be helpful for us in PC management, software management… more »
    Ranking
    17th
    out of 44 in Remote Access
    Views
    1,495
    Comparisons
    1,251
    Reviews
    1
    Average Words per Review
    146
    Rating
    8.0
    21st
    out of 44 in Remote Access
    Views
    317
    Comparisons
    64
    Reviews
    3
    Average Words per Review
    404
    Rating
    8.7
    Comparisons
    Learn More
    Overview

    Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

    Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

    Sample Customers
    Toyota, AT&T, Isuzu, Goodwill
    Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Comms Service Provider8%
    Government7%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Educational Organization88%
    Real Estate/Law Firm2%
    Financial Services Firm2%
    Computer Software Company2%
    Company Size
    VISITORS READING REVIEWS
    Small Business42%
    Midsize Enterprise12%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business4%
    Midsize Enterprise87%
    Large Enterprise9%
    Buyer's Guide
    Remote Access
    March 2024
    Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
    767,847 professionals have used our research since 2012.

    Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews while Zoho Assist is ranked 21st in Remote Access with 3 reviews. Splashtop Remote Support is rated 8.0, while Zoho Assist is rated 8.6. The top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, TeamViewer, LogMeIn Rescue and ConnectWise ScreenConnect, whereas Zoho Assist is most compared with .

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.