Splunk ITSI (IT Service Intelligence) vs VMware Aria Operations for Applications comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Sep 22, 2023

We compared Splunk ITSI (IT Service Intelligence) and VMware Tanzu Observability across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: Splunk ITSI is praised for its excellent functionality, seamless integration with DLP, and valuable offerings such as automatic dashboarding and reporting. VMware Tanzu Observability by Wavefront is notable for its effortless deployment, compatibility with various solutions, and support for container platforms. 
  • Room for Improvement: Splunk ITSI could improve the queries within the dashboard, integration capabilities, data recovery, and exposure to microservices. VMware Tanzu Observability users are looking for more dashboard customization options for dashboards, better documentation, and improved Kubernetes integration.
  • Service and Support: The support for Splunk ITSI has garnered varied feedback, with some users praising it while others have encountered slow and dissatisfactory assistance. The support for VMware Tanzu Observability by Wavefront has also drawn differing opinions, with certain users not needing support and others encountering problems.
  • Ease of Deployment: Setting up Splunk ITSI is considered straightforward and simple, although there is some complexity involved in comprehending network and firewall rules, routing methodologies, and clustering. The setup process for VMware Tanzu Observability by Wavefront received mixed reviews. Some users found it to be easy and fast, while others found it challenging due to issues with documentation and cluster setup.
  • Pricing: Some users find Splunk to be on the higher side while others find it reasonable based on their data usage. Users find VMware Tanzu expensive due to its high licensing costs and the requirement of additional licenses for integrations and add-ons.
  • ROI: VMware Tanzu Observability by Wavefront does not provide detailed user feedback or ROI information. On the other hand, Splunk ITSI has garnered favorable reviews, resulting in substantial cost reduction, enhanced efficiency, and valuable outcomes upon implementation.

Comparison Results: VMware Tanzu Observability by Wavefront excels in ease of deployment and integration, while Splunk ITSI offers a range of valuable features for analysis, monitoring, and security. While reviewers said that Tanzu is an expensive solution that needs better documentation and Kubernetes integration, they noted that Splunk STSI has room to improve in terms of dashboard queries and integration.  

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered.""We have a lot of teams using Splunk and they would be blind without it.""The solution is easy to scale.""We liked the built-in calculation of health scores.""The observability is great and valuable.""The root cause analysis is very helpful for us.""The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times.""The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."

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"People are very pleased with the implementation.""The features I find most valuable is the querying and alerting capabilities.""For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights.""Tanzu itself, integrated with multiple solutions, bestows support and security upon a container platform, especially when it comes to managing open-source container platforms such as Kubernetes.""VMware comes with a support team, and if you have trouble, you can easily create a ticket, and VMware will help you. Therefore, the best aspect is the support.""The solution is great for virtualization and preparing the infrastructure in Tanzu to test products. It's very fast and has good visibility.""This solution allows me to have true visibility for any metrics when it comes to my cloud, and private.""No issues with stability."

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Cons
"The license cost is expensive.""Quality-of-life features have room for improvement.""It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework.""We'd like them to show more inputs on the dashboard.""We have problems doing upgrades and operating alternate new versions.""It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs.""We also faced challenges relating to UI development.""It was an intimidating tool for us to jump into at the beginning."

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"I would like to see integration with Kubernetes cluster and APIs so that you can manage the entire stack.""The initial setup should be easier and more seamless.""It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality.""They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us.""In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get.""The main problem I have is that the license cost is very high.""The implementation is a long process that should be improved.""Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."

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Pricing and Cost Advice
  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

  • "Different locations require different setups. In your terms, around 300 to around 400K USD."
  • "I don't have the details. In our case, there is a mixture in place. We have production usage, and we are also doing training for VMware. So, we also have a training instance. It is worth the money you would spend on it. That's because if you were to build all of this yourself by using some of the open source tools, then you would need a lot of time."
  • "The licensing costs are very high, particularly when you consider that we have to purchase a level 1 license for every integration, such as the load balancer, HAProxy, and the MSSP. And if you want to use vSAN, that's another license. Then, of course, Tanzu Observability has its own separate license."
  • "I would rate the pricing as three out of five."
  • More VMware Aria Operations for Applications Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes.
    Top Answer:The product is expensive. It's one of the most expensive options, although maybe not as expensive as Datadog.
    Top Answer:It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs.
    Top Answer:VMware comes with a support team, and if you have trouble, you can easily create a ticket, and VMware will help you. Therefore, the best aspect is the support.
    Top Answer:It's hard to set up Tanzu clusters. It's hard to do a POC. Once you set up a customer's environment, you easily see the problems. The initial setup should be easier and more seamless.
    Ranking
    Views
    2,072
    Comparisons
    1,404
    Reviews
    22
    Average Words per Review
    830
    Rating
    8.0
    Views
    2,549
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    2,279
    Reviews
    4
    Average Words per Review
    549
    Rating
    8.3
    Comparisons
    Also Known As
    Tanzu Observability, Wavefront, Wavefront by VMware, VMware Tanzu Observability
    Learn More
    Overview

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    VMware Tanzu Observability by Wavefront is a powerful tool for monitoring and analyzing the performance and availability of applications and infrastructure in real-time. 

    With its comprehensive monitoring capabilities, visualizing and analyzing data becomes effortless. The real-time alerting system ensures timely issue resolution, while scalability and a user-friendly interface provide a seamless experience for smooth operations.

    Sample Customers
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    1. Atlassian 2. Cisco 3. Databricks 4. DigitalOcean 5. Equinix 6. Fidelity Investments 7. Google 8. Hewlett Packard Enterprise 9. Honeywell 10. IBM 11. Intel 12. JetBlue Airways 13. LinkedIn 14. Lyft 15. Mastercard 16. Microsoft 17. MongoDB 18. Netflix 19. Nvidia 20. Oracle 21. PayPal 22. Pinterest 23. Qualcomm 24. Red Hat 25. Salesforce 26. SAP 27. Spotify 28. Square 29. TMobile 30. Twitter 31. Uber 32. VMware
    Top Industries
    REVIEWERS
    Financial Services Firm38%
    Insurance Company13%
    Logistics Company13%
    Computer Software Company13%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company13%
    Government13%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm16%
    Manufacturing Company6%
    Government6%
    Company Size
    REVIEWERS
    Small Business10%
    Midsize Enterprise17%
    Large Enterprise72%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise7%
    Large Enterprise79%
    REVIEWERS
    Small Business30%
    Midsize Enterprise10%
    Large Enterprise60%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise14%
    Large Enterprise67%
    Buyer's Guide
    Splunk ITSI (IT Service Intelligence) vs. VMware Aria Operations for Applications
    March 2024
    Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. VMware Aria Operations for Applications and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 27 reviews while VMware Aria Operations for Applications is ranked 32nd in Application Performance Monitoring (APM) and Observability with 9 reviews. Splunk ITSI (IT Service Intelligence) is rated 8.0, while VMware Aria Operations for Applications is rated 7.6. The top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". On the other hand, the top reviewer of VMware Aria Operations for Applications writes "Easy to deploy, worth the money, and helpful for uptime monitoring and performance insights". Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and BMC TrueSight Operations Management, whereas VMware Aria Operations for Applications is most compared with Dynatrace, Grafana, Datadog, Zabbix and Prometheus. See our Splunk ITSI (IT Service Intelligence) vs. VMware Aria Operations for Applications report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.