Splunk ITSI (IT Service Intelligence) vs WhatsUp Gold comparison

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Executive Summary

We performed a comparison between Splunk ITSI (IT Service Intelligence) and WhatsUp Gold based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. WhatsUp Gold Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use.""Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient.""The root cause analysis is very helpful for us.""ITSI's most valuable feature is that it's easy to integrate DLP.""It's scalable and expands well.""The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.""The solution is easy to scale.""The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."

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"It handles the basics of monitoring.""The installation and configuration process are easy.""The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit.""The user interface is good enough.""The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface.""The solution effectively monitors network devices and servers.""It is stable.""The product is reasonably priced."

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Cons
"It was an intimidating tool for us to jump into at the beginning.""It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs.""Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal.""Splunk ITSI lacks out-of-the-box solutions for enterprise users.""Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution.""It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework.""Quality-of-life features have room for improvement.""The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

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"You have to invest a few days to become an expert in this solution.""The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult.""Adding on services increases the cost and on the version we have there is no option for ATM monitoring.""Regional product team support is not very good.""We can never achieve or get a good picture of the network topology.""The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be.""I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring.""The product is old and not updated."

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Pricing and Cost Advice
  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

  • "Pricing is reasonable compared to other products."
  • "I'm not sure, but it's expensive. We don't pay any additional fees."
  • "The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."
  • "The pricing can be on the expensive side when considering competing products."
  • "There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."
  • "It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."
  • "The most valuable feature is the cost compared to other solutions."
  • "This is a well priced solution."
  • More WhatsUp Gold Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes.
    Top Answer:The product is expensive. It's one of the most expensive options, although maybe not as expensive as Datadog.
    Top Answer:It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs.
    Top Answer:The solution effectively monitors network devices and servers.
    Top Answer:I cannot provide a price rating because we purchased a one-time perpetual license. It's all ours, and we're still enjoying it. We renewed support until last year, but we didn't get benefits from it.
    Top Answer:There is room for improvement in server management and application monitoring. An additional feature I would like to see in the next release would be more detailed application monitoring capabilities.
    Ranking
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    Overview

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

    Sample Customers
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof
    Top Industries
    REVIEWERS
    Financial Services Firm38%
    Insurance Company13%
    Logistics Company13%
    Computer Software Company13%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company13%
    Government13%
    Manufacturing Company8%
    REVIEWERS
    Financial Services Firm22%
    Government17%
    Energy/Utilities Company11%
    Retailer11%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Government11%
    Financial Services Firm9%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business10%
    Midsize Enterprise17%
    Large Enterprise72%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise7%
    Large Enterprise79%
    REVIEWERS
    Small Business25%
    Midsize Enterprise21%
    Large Enterprise54%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise17%
    Large Enterprise59%
    Buyer's Guide
    Splunk ITSI (IT Service Intelligence) vs. WhatsUp Gold
    March 2024
    Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. WhatsUp Gold and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 27 reviews while WhatsUp Gold is ranked 36th in Application Performance Monitoring (APM) and Observability with 21 reviews. Splunk ITSI (IT Service Intelligence) is rated 8.0, while WhatsUp Gold is rated 7.6. The top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". On the other hand, the top reviewer of WhatsUp Gold writes "Accurate network monitoring, but tech support is lacking". Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and BMC TrueSight Operations Management, whereas WhatsUp Gold is most compared with Zabbix, SolarWinds NPM, Grafana, PRTG Network Monitor and Nagios XI. See our Splunk ITSI (IT Service Intelligence) vs. WhatsUp Gold report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.