We performed a comparison between Splunk ITSI (IT Service Intelligence) and WhatsUp Gold based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The root cause analysis is very helpful for us."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"It's scalable and expands well."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The solution is easy to scale."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"It handles the basics of monitoring."
"The installation and configuration process are easy."
"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."
"The user interface is good enough."
"The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface."
"The solution effectively monitors network devices and servers."
"It is stable."
"The product is reasonably priced."
"It was an intimidating tool for us to jump into at the beginning."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"Quality-of-life features have room for improvement."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"You have to invest a few days to become an expert in this solution."
"The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult."
"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."
"Regional product team support is not very good."
"We can never achieve or get a good picture of the network topology."
"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."
"I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring."
"The product is old and not updated."
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Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 27 reviews while WhatsUp Gold is ranked 36th in Application Performance Monitoring (APM) and Observability with 21 reviews. Splunk ITSI (IT Service Intelligence) is rated 8.0, while WhatsUp Gold is rated 7.6. The top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". On the other hand, the top reviewer of WhatsUp Gold writes "Accurate network monitoring, but tech support is lacking". Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and BMC TrueSight Operations Management, whereas WhatsUp Gold is most compared with Zabbix, SolarWinds NPM, Grafana, PRTG Network Monitor and Nagios XI. See our Splunk ITSI (IT Service Intelligence) vs. WhatsUp Gold report.
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