We performed a comparison between Splunk ITSI (IT Service Intelligence) and Zenoss Cloud based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"One of the excellent features is the service analyzer, which is truly impressive."
"The flexibility to develop and consolidate many solutions into one platform is great."
"I find the episode review, glass tables, and correlation search features very useful."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The root cause analysis is very helpful for us."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The custom built integration is one of the most valuable features because you can see all the especially critical items."
"The product offers good documentation that helps with initial training."
"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."
"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."
"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."
"The most valuable feature is the flexible discovery mechanism."
"It's easy to use."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"We'd like them to show more inputs on the dashboard."
"I believe the refresh time should be faster."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"It would be good if an interface was included in the next release."
"The solution should integrate more features in NEAP."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"Quality-of-life features have room for improvement."
"Now it is stable, but they should design threshold parameters in percentage instead of raw values."
"It would be ideal if the product offered sound alerts."
"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"
"The AI aspect needs to improve."
"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."
"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."
"There was a problem with Zenoss and storage monitoring."
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Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 27 reviews while Zenoss Cloud is ranked 19th in Application Infrastructure with 8 reviews. Splunk ITSI (IT Service Intelligence) is rated 8.0, while Zenoss Cloud is rated 8.4. The top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". On the other hand, the top reviewer of Zenoss Cloud writes "Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features". Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and BMC TrueSight Operations Management, whereas Zenoss Cloud is most compared with Zabbix, Nagios XI, Splunk Enterprise Security, ServiceNow IT Operations Management and ScienceLogic. See our Splunk ITSI (IT Service Intelligence) vs. Zenoss Cloud report.
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