Splunk ITSI (IT Service Intelligence) vs Zenoss Cloud comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Splunk ITSI (IT Service Intelligence) and Zenoss Cloud based on real PeerSpot user reviews.

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. Zenoss Cloud Report (Updated: January 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.""One of the excellent features is the service analyzer, which is truly impressive.""The flexibility to develop and consolidate many solutions into one platform is great.""I find the episode review, glass tables, and correlation search features very useful.""Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient.""The root cause analysis is very helpful for us.""ITSI's most valuable feature is that it's easy to integrate DLP.""Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."

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"The custom built integration is one of the most valuable features because you can see all the especially critical items.""The product offers good documentation that helps with initial training.""They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper.""Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features.""What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue.""The most valuable feature is the flexible discovery mechanism.""It's easy to use."

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Cons
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework.""We'd like them to show more inputs on the dashboard.""I believe the refresh time should be faster.""We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable.""It would be good if an interface was included in the next release.""The solution should integrate more features in NEAP.""Splunk ITSI lacks out-of-the-box solutions for enterprise users.""Quality-of-life features have room for improvement."

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"Now it is stable, but they should design threshold parameters in percentage instead of raw values.""It would be ideal if the product offered sound alerts.""There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex""The AI aspect needs to improve.""The inclusion of a feature to show a graphical view of the network would be a helpful improvement.""As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.""There was a problem with Zenoss and storage monitoring."

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Pricing and Cost Advice
  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

  • "It depends on the customer, what he wants."
  • "It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."
  • "The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."
  • "There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."
  • More Zenoss Cloud Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes.
    Top Answer:The product is expensive. It's one of the most expensive options, although maybe not as expensive as Datadog.
    Top Answer:It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs.
    Top Answer:In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and… more »
    Top Answer:What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates… more »
    Top Answer:There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part… more »
    Ranking
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    Average Words per Review
    830
    Rating
    8.0
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    87
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    Average Words per Review
    893
    Rating
    7.0
    Comparisons
    Also Known As
    Cloud Monitoring, Zenoss Service Dynamics
    Learn More
    Zenoss
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    Overview

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.
    Sample Customers
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation
    Top Industries
    REVIEWERS
    Financial Services Firm38%
    Insurance Company13%
    Logistics Company13%
    Computer Software Company13%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company13%
    Government13%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm13%
    Healthcare Company9%
    Comms Service Provider8%
    Company Size
    REVIEWERS
    Small Business10%
    Midsize Enterprise17%
    Large Enterprise72%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise7%
    Large Enterprise79%
    REVIEWERS
    Small Business44%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise14%
    Large Enterprise67%
    Buyer's Guide
    Splunk ITSI (IT Service Intelligence) vs. Zenoss Cloud
    January 2024
    Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. Zenoss Cloud and other solutions. Updated: January 2024.
    765,386 professionals have used our research since 2012.

    Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 27 reviews while Zenoss Cloud is ranked 19th in Application Infrastructure with 8 reviews. Splunk ITSI (IT Service Intelligence) is rated 8.0, while Zenoss Cloud is rated 8.4. The top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". On the other hand, the top reviewer of Zenoss Cloud writes "Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features". Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and BMC TrueSight Operations Management, whereas Zenoss Cloud is most compared with Zabbix, Nagios XI, Splunk Enterprise Security, ServiceNow IT Operations Management and ScienceLogic. See our Splunk ITSI (IT Service Intelligence) vs. Zenoss Cloud report.

    We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.