Compare Splunk vs. Splunk IT Service Intelligence (ITSI)

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Find out what your peers are saying about Splunk, IBM, Devo and others in Security Information and Event Management (SIEM). Updated: June 2021.
509,641 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Being able to build and modify dashboards on the fly with Activeboards streamlines my analyst time because my analysts aren't doing it across spreadsheets or five different tools to try to build a timeline out themselves. They can just ingest it all, build a timeline out across all the logging, and all the different information sources in one dashboard. So, it's a huge time saver. It also has the accuracy of being able to look at all those data sources in one view. The log analysis, which would take 40 hours, we can probably get through it in about five to eight hours using Devo.""Even if it's a relatively technical tool or platform, it's very intuitive and graphical. It's very appealing in terms of the user interface. The UI has a graphically interface with the raw data in a table. The table can be as big as you want it, depending on your use case. You can easily get a report combining your data, along with calculations and graphical dashboards. You don't need a lot of training, because the UI is relatively very intuitive.""The ability to have high performance, high-speed search capability is incredibly important for us. When it comes to doing security analysis, you don't want to be doing is sitting around waiting to get data back while an attacker is sitting on a network, actively attacking it. You need to be able to answer questions quickly. If I see an indicator of attack, I need to be able to rapidly pivot and find data, then analyze it and find more data to answer more questions. You need to be able to do that quickly. If I'm sitting around just waiting to get my first response, then it ends up moving too slow to keep up with the attacker. Devo's speed and performance allows us to query in real-time and keep up with what is actually happening on the network, then respond effectively to events.""The real-time analytics of security-related data are super. There are a lot of data feeds going into it and it's very quick at pulling up and correlating the data and showing you what's going on in your infrastructure. It's fast. The way that their architecture and technology works, they've really focused on the speed of query results and making sure that we can do what we need to do quickly. Devo is pulling back information in a fast fashion, based on real-time events.""The user interface is really modern. As an end-user, there are a lot of possibilities to tailor the platform to your needs, and that can be done without needing much support from Devo. It's really flexible and modular. The UI is very clean.""One of the biggest features of the UI is that you see the actual code of what you're doing in the graphical user interface, in a little window on the side. Whatever you're doing, you see the code, what's happening. And you can really quickly switch between using the GUI and using the code. That's really useful.""The thing that Devo does better than other solutions is to give me the ability to write queries that look at multiple data sources and run fast. Most SIEMs don't do that. And I can do that by creating entity-based queries. Let's say I have a table which has Okta, a table which has G Suite, a table which has endpoint telemetry, and I have a table which has DNS telemetry. I can write a query that says, 'Join all these things together on IP, and where the IP matches in all these tables, return to me that subset of data, within these time windows.' I can break it down that way.""The user experience [is] well thought out and the workflows are logical. The dashboards are intuitive and highly customizable."

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"The initial setup is really straightforward. It's one of the easiest installations.""The completeness of the solution is what we like the most.""The most valuable aspect of the solution is the dashboard. It's very intuitive.""It's the completeness of the solution that we like the most.""The flexibility of the solution is quite good.""This is a straightforward solution, easy to configure.""The logs on the solution are excellent.""Splunk can extract all kinds of data. There's no limitation on what kind of structured and unstructured data one needs to extract — it can access any kind of data, including machine-generated data."

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"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.""The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity.""We liked the built-in calculation of health scores.""The flexibility to develop and consolidate many solutions into one platform is great."

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Cons
"Their documentation could be better. They are growing quickly and need to have someone focused on tech writing to ensure that all the different updates, how to use them, and all the new features and functionality are properly documented.""There's always room to reduce the learning curve over how to deal with events and machine data. They could make the machine data simpler.""There is room for improvement in the ability to parse different log types. The breadth of overall log parsers that exists right now is an area that they could improve. Natively, there's more that could be done by Devo then what it can and can't understand from a parsing perspective.""Devo has a lot of cloud connectors, but they need to do a little bit of work there. They've got good integrations with the public cloud, but there are a lot of cloud SaaS systems that they still need to work with on integrations, such as Salesforce and other SaaS providers where we need to get access logs.""The Activeboards feature is not as mature regarding the look and feel. Its functionality is mature, but the look and feel is not there. For example, if you have some data sets and are trying to get some graphics, you cannot change anything. There's just one format for the graphics. You cannot change the size of the font, the font itself, etc.""There's room for improvement within the GUI. There is also some room for improvement within the native parsers they support. But I can say that about pretty much any solution in this space.""Some third-parties don't have specific API connectors built, so we had to work with Devo to get the logs and parse the data using custom parsers, rather than an out-of-the-box solution.""Technical support could be better."

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"They should make data onboarding easier.""It's difficult to set up initially, and their billing model is also a bit complicated.""There are a lot of competitive products that are doing better than what Splunk is doing on the analytics side.""Our two main complaints are about the difficulty of the initial setup and the licensing model.""The solution has a high learning curve for users. It's a little complicated when you're trying to figure out all the features and what they do.""This is a costly solution.""It could be more user friendly, in terms of the end-user experience.""I'd say I am happy with the technical support, not elated. They provide great support, but sometimes they don't have the answers that I need."

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"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties.""The problem becomes the price, as Splunk is an expensive product.""We also faced challenges relating to UI development.""Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."

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Pricing and Cost Advice
"It's a per gigabyte cost for ingestion of data. For every gigabyte that you ingest, it's whatever you negotiated your price for. Compared to other contracts that we've had for cloud providers, it's significantly less.""We have an OEM agreement with Devo. It is very similar to the standard licensing agreement because we are charged in the same way as any other customer, e.g., we use the backroom.""We have seen ROI. We have seen cost savings in maintenance, upkeep, and support.""I'm not involved in the financial aspect, but I think the licensing costs are similar to other solutions. If all the solutions have a similar cost, Devo provides more for the money.""Devo is definitely cheaper than Splunk. There's no doubt about that. The value from Devo is good. It's definitely more valuable to me than QRadar or LogRhythm or any of the old, traditional SIEMs.""[Devo was] in the ballpark with at least a couple of the other front-runners that we were looking at. Devo is a good value and, given the quality of the product, I would expect to pay more."

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"Splunk is really expensive.""I think that most of the monitoring solutions are expensive.""I think that most of the log analytics solutions are expensive and I'm not sure if it's worth it.""Our customers often complain that the price of Splunk is too high.""Licensing is a yearly, one-time cost.""The price is comparable.""The pricing model is expensive and a nightmare based on the amount of data.""The solution is a little expensive."

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"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

More Splunk IT Service Intelligence (ITSI) Pricing and Cost Advice »

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Questions from the Community
Top Answer: It's very, very versatile.
Top Answer: Devo, like other vendors, doesn't charge extra for playbooks and automation. That way, you are only paying for the side… more »
Top Answer: I need more empowerment in reporting. For example, when I'm using Qlik or Power BI in terms of reporting for the… more »
Top Answer: I have found the installation can be of medium difficulty to very complex depending on the use case.
Top Answer: The problem with the product is that the price of Splunk is very high. It is an industry leader and therefore it's high… more »
Top Answer: There is improvement needed when importing from some types of data sources. Most of the time you have to do some… more »
Top Answer: The flexibility to develop and consolidate many solutions into one platform is great.
Top Answer: I would prefer that the price be reduced, as it would be easier to implement it and to sell it.
Top Answer: Some of our customers occasionally require the development of the connectors when there are no native connectors so that… more »
Popular Comparisons
Also Known As
Splunk Enterprise Security
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Overview

Devo is the only cloud-native logging and security analytics platform that releases the full potential of all your data to empower bold, confident action when it matters most. Only the Devo platform delivers the powerful combination of real-time visibility, high-performance analytics, scalability, multitenancy, and low TCO crucial for monitoring and securing business operations as enterprises accelerate their shift to the cloud.

Splunk software has been around since 2006 and the company has since grown to become an industry leader. Splunk's vision is to make machine data accessible, usable and valuable to everybody. The company offers a wide range of products to turn machine data into valuable information by monitoring and analyzing all activities. This is known as Operational Intelligence and is the unique value proposition of Splunk.

Splunk is well-known for its Log Management capabilities and also for its Security Information and Event Management (SIEM) solutions.

Splunk IT Service Intelligence (ITSI) enables IT and service leaders to prevent issues before they impact customers. Unlike traditional monitoring and analytics solutions that aggravate IT complexity, ITSI correlates and applies machine learning to all metric, event and trace data for 360 service monitoring, predictive alerting, and streamlined event management.

Offer
See Devo in Action

See how Devo allows you to free yourself from data management, and make machine data and insights accessible.

Learn more about Splunk
Learn more about Splunk IT Service Intelligence (ITSI)
Sample Customers
United States Air Force, Rubrik, Critical Start, NHL, Panda Security, Telefonica, CaixaBank, OpenText
Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Top Industries
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider22%
Financial Services Firm7%
Government7%
REVIEWERS
Financial Services Firm19%
Energy/Utilities Company14%
Computer Software Company12%
Retailer8%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider17%
Financial Services Firm9%
Government6%
VISITORS READING REVIEWS
Computer Software Company24%
Financial Services Firm23%
Comms Service Provider14%
Government9%
Company Size
REVIEWERS
Small Business13%
Midsize Enterprise13%
Large Enterprise75%
VISITORS READING REVIEWS
Small Business52%
Midsize Enterprise14%
Large Enterprise33%
REVIEWERS
Small Business25%
Midsize Enterprise15%
Large Enterprise59%
VISITORS READING REVIEWS
Small Business23%
Midsize Enterprise20%
Large Enterprise58%
No Data Available
Find out what your peers are saying about Splunk, IBM, Devo and others in Security Information and Event Management (SIEM). Updated: June 2021.
509,641 professionals have used our research since 2012.

Splunk is ranked 1st in Security Information and Event Management (SIEM) with 30 reviews while Splunk IT Service Intelligence (ITSI) is ranked 18th in Application Performance Management (APM) with 4 reviews. Splunk is rated 8.0, while Splunk IT Service Intelligence (ITSI) is rated 8.6. The top reviewer of Splunk writes "Good support with an intuitive dashboard but the cost is too high". On the other hand, the top reviewer of Splunk IT Service Intelligence (ITSI) writes "Monitoring and analytics with comprehensive visibility, is agile, and integrates well, but the price can be reduced". Splunk is most compared with Dynatrace, Datadog, IBM QRadar, Graylog and Azure Monitor, whereas Splunk IT Service Intelligence (ITSI) is most compared with Dynatrace, SolarWinds NPM, SignalFx, Moogsoft and Loom Systems.

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We monitor all Security Information and Event Management (SIEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.