We compared Sprinklr and Sprout Social across several parameters based on the solutions' reviews. After reading the collected data, you can find our conclusion below:
Features: Sprinklr is recognized for its strong social media listening capabilities, effective content management, and customer engagement features. Sprout Social provides useful tools for scheduling and publishing content, analyzing social media performance, and engaging with customers.
Room for Improvement: Sprinklr needs to simplify its interface, shorten its learning curve, and address integration issues. Sprout Social could improve in areas such as cost, data analysis, user interface, customer assistance, and compatibility with other platforms.
Service and Support: Sprinklr's customer service is considered prompt and reliable. Sprout Social's customer service is praised for its prompt and helpful responses from a knowledgeable and friendly support team. They offer extensive resources.
Ease of Deployment: Sprinklr’s deployment is regarded as straightforward thanks to the solution’s user-friendly interface and extensive documentation. Sprout Social is commended for its straightforward and user-friendly deployment, featuring an intuitive interface and valuable onboarding resources.
Comparison Results: Sprinklr is an all-inclusive platform that offers easy deployment and high scalability. Users value its social media listening, content management, and customer engagement features. However, a few users perceive it as complex and costly. Sprout Social is commended for its easy deployment, user-friendly interface, and comprehensive social media management features. Areas for improvement include pricing, reporting, and cross-platform integration.
Earn 20 points
Sprinklr is ranked 2nd in Social CRM while Sprout Social is ranked 4th in Social CRM. Sprinklr is rated 0.0, while Sprout Social is rated 0.0. On the other hand, Sprinklr is most compared with NICE CXone, HootSuite, Salesforce Marketing Cloud, Khoros Social Media Management and Locobuzz , whereas Sprout Social is most compared with HootSuite.
See our list of best Social CRM vendors and best Social Media Management Solutions vendors.
We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.