We performed a comparison between Statseeker and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"This solution helps in terms of troubleshooting, and you can do capacity planning with it."
"The graphics and trends are the most valuable for us."
"Summary Reports provide a quick way to identify where potential issues are. Drill-downs provide more granular details very quickly."
"The most valuable feature is alerting."
"Grouping, Threshold/alerts, Netflow analyser, Private MIB object support are most valuable as they can provide more visibility into network performance, and for network troubleshooting."
"Key features for us are custom reporting, 95th Percentile, and trend lines."
"Whether it is a down network switch or a down router, we can get back online faster for the customers."
"The most valuable feature of this solution is the simplicity of adding new devices into it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"The Wi-Fi side needs improvement."
"It would be nice if they had twenty-four-hour technical support because we contact Australia and we have to wait for them to open."
"I would like to see more comprehensive reporting and alerting."
"The main issue I've seen, in the last six months to a year, is when I upgrade I seem to be hitting bugs. The upgrade won't go smoothly and I have to engage support. These things happen when you upgrade, it's not the end of the world, but from a stability point of view, the only time I've so far, is during upgrades."
"Configuration management: In configuration management it would be helpful if it would backup configuration files (running and start-up configuration) for devices. (Not sure if this is already available in the latest version)."
"I would like the ability to update the dashboard. I would also like the ability to access via an API. Then I could produce a dashboard that my C level can understand. This is just so they can go and refresh whenever they want to and see what things look like."
"I would like to have soft alarming. If an inner-base all of a sudden triggers a threshold, we have to rely on a lot of other tools and then we go into Statseeker to verify it. If Statseeker would confirm it preemptively and trigger it into our network panel, that would be nice."
"It doesn't do absolutely everything and it will require some additional software or hardware support to be a complete single solution."
"With Statseeker I'd like to see some flow, i.e. what's tuning-up the network. The trend I like is managing the traffic load by going to the cloud."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
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Statseeker is ranked 64th in Network Monitoring Software with 38 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Statseeker is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Statseeker writes "Simplifies monitoring and provides real-time alerts for issues we might not immediately be aware of otherwise". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Statseeker is most compared with Fortinet FortiSIEM, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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