Arcserve UDP vs Unitrends comparison

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5,245 views|3,571 comparisons
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1,466 views|1,053 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Arcserve UDP and Unitrends based on real PeerSpot user reviews.

Find out in this report how the two Backup and Recovery solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Arcserve UDP vs. Unitrends Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good.""The recovery part of the product is very good.""The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast.""I like the tool's speed.""The most valuable features are the replication to the cloud and the deduplication.""One of the things that I do like about it is that it has a very good deduplication feature.""The product provides instant and virtual standbys.""It is easy to configure."

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"The simple and fast restore routine.""It's not easy to scale it.""The most valuable feature of Unitrends for me is the automated feedback""If you are a large organization, this is a product for you.""The backup feature and recovery option are good because they allow the instant recovery of Hyper-V nodes and files.""The ability to diversify jobs within the same server helps break down a large chunk of data into more manageable and concentrated chunks.""VM backup is much faster and more reliable, as I can test my backups with Data Copy Access jobs.""The ability to backup both physical and virtual machines, along with having an appliance store the backups locally instead of on a file server, NAS, or SAN."

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Cons
"The product is not user-friendly.""One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement.""The tool doesn't provide cloud integration in India.""We could not go into granular details of retrieving backup information.""I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again.""The solution can improve by allowing older versions to support the latest version of the OS.""Licensing can be quite difficult.""The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week."

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"Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution.""I would like to see more storage options for the free version.""There's a lot that can be made better. For example, it could be more scalable.""It could be a little more customizable.""The solution’s support and onboarding process needs to be improved.""It would be great to have the job throttle/limit the max number of backups on a single ESXi host.""Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management.""Unitrends can be challenging to scale."

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Pricing and Cost Advice
  • "I do not work with the pricing or licensing issues of the solution for our organization."
  • "We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."
  • "Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."
  • "The price of this product is high and it should be lower."
  • "It is approximately $400 to purchase a virtual service outright."
  • "There is an annual license required for this solution and it is priced well."
  • "Pricing is most likely comparable."
  • "The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."
  • More Arcserve UDP Pricing and Cost Advice →

  • "Make sure you do the homework to size the solution properly. Buy the Enterprise Plus licensing if you can afford it."
  • "When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement."
  • "Initial pricing is competitive. Renewal pricing is steep, so make sure to project costs for the lifetime of the appliance(s)."
  • "Talk with the sales guys. They can work with you on the best package."
  • "We found that the cost of Unitrends was about the same as the Dell DR6300. We liked the fact that the Unitrends appliance was all-in-one."
  • "The cost of Unitrends definitely draws you in. The licensing is all included in the appliance, which is a great incentive."
  • "Pricing model constantly changes."
  • "You should be aware how much the monthly costs are to use, what the initial costs for hardware are, and what the options to expand are, if needed."
  • More Unitrends Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four… more »
    Top Answer:The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log… more »
    Top Answer:The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution.
    Top Answer:The most valuable feature of Unitrends for me is the automated feedback
    Top Answer:Unitrends is an expensive solution. We've negotiated deals where they've given us the $ 62,000 to $ 64,000 appliance for free but charged $ 90,000 for three years of support.
    Top Answer:In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses—I had to hover over to find that information. Figuring out the scripting part wasn't… more »
    Ranking
    15th
    out of 131 in Backup and Recovery
    Views
    5,245
    Comparisons
    3,571
    Reviews
    16
    Average Words per Review
    487
    Rating
    7.8
    41st
    out of 131 in Backup and Recovery
    Views
    1,466
    Comparisons
    1,053
    Reviews
    4
    Average Words per Review
    697
    Rating
    7.3
    Comparisons
    Also Known As
    StorageCraft ShadowProtect, StorageCraft Backup Analyzer
    Learn More
    Overview
    Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.
    Unitrends increases uptime, productivity and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to natively provide all-in-one enterprise backup and continuity. The result is a “one throat to choke” set of offerings that allow our customers to focus on their business rather than backup.
    Sample Customers
    ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
    NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
    Top Industries
    REVIEWERS
    Construction Company22%
    Non Tech Company11%
    Wholesaler/Distributor6%
    Healthcare Company6%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Government7%
    Comms Service Provider7%
    Manufacturing Company7%
    REVIEWERS
    Wireless Company11%
    Non Tech Company11%
    Government11%
    Wellness & Fitness Company7%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Government11%
    Real Estate/Law Firm8%
    Educational Organization7%
    Company Size
    REVIEWERS
    Small Business57%
    Midsize Enterprise20%
    Large Enterprise23%
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise16%
    Large Enterprise47%
    REVIEWERS
    Small Business32%
    Midsize Enterprise44%
    Large Enterprise24%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise16%
    Large Enterprise48%
    Buyer's Guide
    Arcserve UDP vs. Unitrends
    March 2024
    Find out what your peers are saying about Arcserve UDP vs. Unitrends and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Arcserve UDP is ranked 15th in Backup and Recovery with 40 reviews while Unitrends is ranked 41st in Backup and Recovery with 34 reviews. Arcserve UDP is rated 7.6, while Unitrends is rated 7.8. The top reviewer of Arcserve UDP writes "Global deduplication, stable, and flexible licensing options". On the other hand, the top reviewer of Unitrends writes "The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive". Arcserve UDP is most compared with Veeam Backup & Replication, Acronis Cyber Protect, Dell PowerProtect DD (Data Domain), Veritas Backup Exec and Rubrik, whereas Unitrends is most compared with Veeam Backup & Replication, Rubrik, Acronis Cyber Protect, Commvault Cloud and Zerto. See our Arcserve UDP vs. Unitrends report.

    See our list of best Backup and Recovery vendors.

    We monitor all Backup and Recovery reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.