We compared SAP SuccessFactors and Workday based on our user's reviews in several parameters.
In summary, SAP SuccessFactors is praised for its comprehensive HR capabilities, customizable reporting, competitive pricing, and strong customer support. On the other hand, Workday is highly valued for its user-friendly interface, extensive reporting capabilities, mobile accessibility, and versatile adaptability. Both platforms have room for improvement in areas such as customization options and UI simplicity. Workday excels in proactive customer service, while SAP SuccessFactors offers robust training resources.
Features: SAP SuccessFactors stands out with its comprehensive HR capabilities, customizable reporting, and strong support resources. In contrast, Workday excels in user-friendly interface, extensive reporting, adaptability to different business needs, and robust security measures.
Pricing and ROI: The setup cost for SAP SuccessFactors is considered affordable and straightforward, with flexible and varied licensing options. On the other hand, Workday offers a positive experience with fair and reasonable pricing, manageable setup costs, and no concerns about licensing., According to user feedback, SAP SuccessFactors delivers significant value to organizations, resulting in positive outcomes. Workday also shows satisfactory or positive ROI based on users' experiences.
Room for Improvement: Users have suggested that SAP SuccessFactors could benefit from enhancements in customization options and user interface simplification. Workday users have expressed a need for more intuitive navigation, better customization options, and enhanced reporting capabilities.
Deployment and customer support: The reviews show that for SAP SuccessFactors, there is a clear distinction between deployment and setup phases, with users mentioning different timeframes for each. On the other hand, for Workday, there is more variability, with some users considering deployment and setup as the same period and others treating them separately., SAP SuccessFactors stands out for exceptional customer service, with prompt and helpful assistance. Users value the support team's knowledge and efficiency. Workday also excels in customer service, with prompt, helpful, and professional support.
The summary above is based on 70 interviews we conducted recently with SAP SuccessFactors and Workday users. To access the review's full transcripts, download our report.
"We have found objects like Foundation and MDF most valuable."
"The functionality and user friendliness are constantly improving."
"The most valuable feature of SAP SuccessFactors is analytics."
"Provides an open architecture and an open platform so it can coexist with other systems."
"The solution is very intuitive. Many of the things we need to do are easily accessible."
"This solution is very user-friendly, and supports 60 plus languages."
"The most important feature is the ability to follow up on the yearly performance of the team. It's very good for management to understand how people are performing."
"The most valuable features of SAP SuccessFactors are onboarding, recruiting, marketing, and performance."
"The platform itself is very robust and I generally like the reporting and analytics capability."
"It saves a lot of time for onboarding processes."
"It stores everything for the employee. It has also been able to store the information that we use for our payroll demand."
"It's intuitive, a very usable tool and it's easy to find the data you're looking for."
"First time users, understanding accessibility and consolidated data is fairly easy. The solution improves productivity for users and reduces the need to switch between different tools."
"In the process of obtaining representative sites in NaviNet, it assists us in facilitating decision-making and taking action."
"It is easy to use and straightforward."
"There is a lot of scope for customization with this solution"
"SAP SuccessFactors functionality doesn't meet the expectation of our end users. There are other solutions that have better functionality, such as Workday, which is one of the top applications. Additionally, the solution could be easier to use."
"The reporting tool is not as good as IBM Cognos which is very, very powerful."
"We encountered challenges with the tool's integration with third-party applications and deployments."
"Forms cannot be edited once submitted."
"The integration between the recruitment module and employee central is a big problem."
"We have many interruptions and disconnection points into processes, which is why we are looking to another solution. We are not so happy with the system. We believe we have in the market better solution, so we are looking for alternatives but so far the system has been used a lot."
"Overall, the documentation could be improved, and I think the learning management module needs to include more capabilities when it comes to matching an organization's particular learning approach."
"The back end for the administration and the front end is too overtly complex and it's not aligned with our operations and learning needs."
"I would be happy if it was faster. Currently, when I try to navigate within the solution itself, it is a bit slow in terms of the page load time. When I click on something, it usually takes time to load. When you click on different icons or areas on the website, it is slow. Even when you navigate between different models, it is a bit slow. I would like to see a bit faster performance and a better user experience."
"This solution could be made easier to use by continuing to release new improvements."
"There is a lot of complexity in the configuration of this solution."
"My opinion is that this solution can improve the overall integrations and add more automation. I think anything that could be on a self-serve basis would work quite well."
"It is very unique as compared to other tools in terms of the employee master data and how it is organized. That's why sometimes the information needs to sit in two different systems because, in Workday, it is organized differently. This issue is not related to benefits. It is more or so related to how you categorize employees. I don't think this is a problem that could be solved. Workday is aware of this. It is one of those kinds of situations that you just got to live with."
"Workday could improve by adding other features, such as messaging to candidates and other recruiting capabilities that other new-age solutions have."
"Analytical tools have needed improvement. Workday has just released Prism Analytics, to replace the current analytical tools, so it’s in the early stages."
"The solution has to work a lot on financial integrations, material management and CRM modules."
SAP SuccessFactors is ranked 1st in Talent Management with 90 reviews while Workday is ranked 2nd in Talent Management with 49 reviews. SAP SuccessFactors is rated 7.8, while Workday is rated 8.2. The top reviewer of SAP SuccessFactors writes "Offers many useful modules and integrations, and helps companies adhere to best practices". On the other hand, the top reviewer of Workday writes "The solution's interface is clean, organized, and easy to use ". SAP SuccessFactors is most compared with SAP HCM, Oracle HCM Cloud, PeopleSoft, UKG and Cornerstone Learning, whereas Workday is most compared with SAP HCM, Oracle HCM Cloud, PeopleSoft, UKG and Cornerstone Learning. See our SAP SuccessFactors vs. Workday report.
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