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SugarCRM Platform vs Vlocity comparison

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SugarCRM Logo

SugarCRM Platform

Read 11 SugarCRM Platform reviews
114 views|64 comparisons
46% willing to recommend
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Vlocity

3,353 views|2,626 comparisons
Comparison Buyer's Guide
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Buyer's Guide
CRM Customer Engagement Centers
April 2024
Executive Summary

We performed a comparison between SugarCRM Platform and Vlocity based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: April 2024).
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768,415 professionals have used our research since 2012.
Featured Review
BhupeshNehete
User-friendly and allows for creating your own modules
Use Vlocity?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Licensing fees are paid on a yearly basis."

    • More SugarCRM Platform Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Sugar Enterprise?
    Top Answer:The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.
    Read all 5 answers   →
    What is your experience regarding pricing and costs for Sugar Enterprise?
    Top Answer:I would rate the costliness of SugarCRM a two out of ten. It is very affordable. When compared to competitors like Zoho and Salesforce, it is considered quite budget-friendly. The additional costs for… more »
    Read all 4 answers   →
    What needs improvement with Sugar Enterprise?
    Top Answer:One area where SugarCRM could improve is its UI. While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually… more »
    Read all 6 answers   →
    Which would you choose - Vlocity or Salesforce CPQ?
    Top Answer:What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve… more »
    Ranking
    9th
    out of 23 in CRM Customer Engagement Centers
    Views
    114
    Comparisons
    64
    Reviews
    4
    Average Words per Review
    465
    Rating
    8.0
    2nd
    out of 30 in Product Configuration and Quoting
    Views
    3,353
    Comparisons
    2,626
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    SugarCRM
    Salesforce
    Video Not Available
    Overview

    SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

    With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.
    Sample Customers
    Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
    Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization40%
    Computer Software Company18%
    Financial Services Firm7%
    Real Estate/Law Firm7%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Manufacturing Company8%
    Financial Services Firm7%
    Energy/Utilities Company7%
    Company Size
    REVIEWERS
    Small Business69%
    Midsize Enterprise15%
    Large Enterprise15%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise51%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise12%
    Large Enterprise67%
    Buyer's Guide
    CRM Customer Engagement Centers
    April 2024
    Download Free Report
    Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: April 2024.
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    768,415 professionals have used our research since 2012.

    SugarCRM Platform is ranked 9th in CRM Customer Engagement Centers with 11 reviews while Vlocity is ranked 2nd in Product Configuration and Quoting. SugarCRM Platform is rated 7.0, while Vlocity is rated 0.0. The top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". On the other hand, SugarCRM Platform is most compared with Salesforce Sales Cloud, whereas Vlocity is most compared with Salesforce CPQ, Salesforce Sales Cloud, CloudSense, Apttus and Salesforce Service Cloud.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.