Symantec Secure Web Gateway vs TitanHQ WebTitan comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Symantec Secure Web Gateway and TitanHQ WebTitan based on real PeerSpot user reviews.

Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Symantec Secure Web Gateway vs. TitanHQ WebTitan Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices.""The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade.""The solution is stable.""On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."

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"It offers an easy initial setup.""It is a stable solution.""It has a faster implementation process compared to other products.""It is easy to manage. The graphical user interface is quite easy to navigate, and we don't have any difficulty in using it. It is a good solution.""The most valuable feature is the endpoint security.""In terms of most valuable features, I like the ICAP capability and URL filtering the most.""It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations.""The most valuable features are the website blocking capability and SSL interception."

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"The monitoring abilities of the product are the most valuable for us. As you deploy it, you can adapt it. As you monitor, if employees go to things that you don't like, or to things that you need to allow, the ability to monitor and see how much is necessary—where they're getting shot down or blocked—is helpful.""One of the most valuable features is the setup, right out-of-the-box. We rarely touch anything to do with WebTitan. That low administration is one of the huge features.""The most valuable feature is web filtering, where we are able to blacklist and whitelist sites on the fly.""It has been easy to understand and use the customization options provided by WebTitan.""The DNS proxy is also valuable. It has nothing to do with blocking websites, which we can do by sending all our DNS requests through WebTitan. However, the DNS proxy gives us more information about the machine sending the request. If you cross-reference that information with WADA, you can determine which user is making the request and create a user-specific policy or profile.""It's extremely stable. I would say it's flawless. We did have some concerns that, if it did fail, all internet access would stop for our people because the proxy wouldn't be there. That concern has subsided over the years because it's proven that it doesn't really fail.""The solution offers very good self-authentication. It has a lot of protocols and ways to authenticate users by ID, or by Active Directory Integration. It's able to take credentials from the Active Directory Domain Controllers.""The web content filter is the most valuable feature."

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Cons
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now.""Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving.""The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer""From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."

More Lookout Cons →

"The major challenge is their support. The support from Broadcom is quite poor. It takes forever for them to get back to you, and when they get back to you, they ask you for so much information, which makes it more difficult. That's the only problem I have with Broadcom. This is one of the reasons why we are switching to another solution. Another reason for switching is that we have a plan to adopt solutions in the cloud so that we can offload the administration efforts to the vendor. In future releases, they can improve its reporting and the process for rules creation. They can also improve Broadcom on things such as security information and event management so that from my same platform, I can carry out functions and probably block websites. Such a feature would be nice. Currently, Broadcom is integrated with McAfee to block access to certain sites automatically. It would be nice if they can expand their integration to IBM Resilient Security Orchestration and Automation Response.""Difficult and time-consuming to deploy and update.""The reports could be better.""It needs to be easier to set up rules for what sites it should allow or not allow us in certain areas of our computer for programs. It would also be nice really nice to have it give you better information about what it's finding. A lot of the alerts we get are very difficult to understand what it's actually telling you. It's too generic.""There's a need for increased firewall functionality and capabilities. I'm not seeing a competitive Symantec cloud product. Specifically, functionalities with security as filtering from the cloud. I am aware that there is a product, a proxy in the cloud but I have compared it with other vendors and I don't find it that powerful. I think the worst thing that we're experiencing is very poor and inadequate technical support. It seems to me that tech support engineers aren't qualified to fulfill their job duties.""The interface could be made more user-friendly.""Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours.""It's not user-friendly, and we end up making too many phone calls to get things fixed."

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"I would like to have a live chat feature with their support. This is one of the things that I like that they haven't offered yet. If they have live support, then at least I can work with an engineer when I have a problem and not have to wait for the engineer to respond.""The documentation could always be better. That's true for any organization.""WebTitan could improve the software module and the platform's overall stability, and its competitors have a more sophisticated user interface. We have found some bugs as well as some issues with functionality and security that we've already forwarded to TitanHQ.""I've been trying to install an OTG on Windows 7 machines, and I simply can't get it to work.""I wasn't aware of WebTitan's Azure AD integration until now. The takeaway is that those types of enhancements should be broadcast from TitanHQ a little more openly than they are.""The only thing I can think to change would be to give more options under the various categories for what you want to be blocked. There should be a way to be super specific.""The Oauth1 protocol has a lot of issues with authentication and it made it very difficult to initially authenticate with the API.""The interface is a little dated and a little awkward at times. That's a minor problem. It's workable."

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Pricing and Cost Advice
  • "The pricing is fair; it's comparable to our previous solution, and we carried out multiple POCs and POVs (proof of value). The product is worth the money we pay for it."
  • "Lookout is definitely on the lower end when it comes to price point and that seems to be the only differentiator. The technology is in place in this space and it's really about who is coming in at the better price point now."
  • "In terms of feature performance versus cost, they're a good value."
  • "The licensing costs are good. Prisma has much more options and support for security, but it has a higher cost. For example, Lookout costs 2/3rd of Prisma's licensing price."
  • More Lookout Pricing and Cost Advice →

  • "Pricing and licensing is stunted and licensing is expensive. We have many customers who are now thinking about other solutions due to the cost."
  • "There is an additional charge for advanced security features."
  • "Symantec Secure Web Gateway is less expensive than one of its competitors."
  • More Symantec Secure Web Gateway Pricing and Cost Advice →

  • "The cost could be lower, though it is not currently prohibitive for larger companies."
  • "The pricing is good. It's a substantial cost, but they've held their prices over the years, which has been good."
  • "We pay an annual subscription for this. They have good pricing. They are not expensive compared to other solutions that we evaluated. I like the fact that it is just one price for the year. I don't have to worry too much about fluctuations."
  • "There are lots of products out there, and most of them are a lot more expensive. Overall, I'm very happy with SpamTitan. It has been a great solution for a very small library."
  • "The licensing, although I can't remember the exact cost, was very affordable. I want to say it was maybe $40 per license."
  • "It's very aggressively priced, which is something that we definitely like."
  • "WebTitan helps reduce costs associated with web filtering. In the event that somebody was compromised due to browsing the Internet, there will be at least one device offline. The time and energy spent cleaning that thing up and getting it back online, as well as having that user set up with some sort of a solution so they can continue working, makes it well worth the money. If a single device has been compromised, my time and the potential of having to buy additional hardware is worth at least a couple thousand dollars. Worst case scenario, if our entire organization or the majority of our organization got compromised, then it could get into the 50,000-plus for recovery. It depends on if it is a massive ransomware attack where it has pretty much crippled our entire business."
  • "For licensing, if I remember right, we told them how many users we have, and they told us the price, which we okayed. There were no add-ons. There might be a slight increase like everybody else, but there weren't any add-ons."
  • More TitanHQ WebTitan Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The licensing costs are good. Prisma has much more options and support for security, but it has a higher cost. For… more »
    Top Answer:The solution could improve identity integration as well. Zero trust, it's a good start as a zero-trust solution… more »
    Top Answer: It has a faster implementation process compared to other products.
    Top Answer:Symantec Secure Web Gateway is less expensive than Zscaler.
    Top Answer:The platform’s data center is not capable of managing most of the traffic.
    Top Answer:The monitoring abilities of the product are the most valuable for us. As you deploy it, you can adapt it. As you… more »
    Top Answer:I contracted the product myself and that's what I like. The billing is simple. It's on the company credit card. And by… more »
    Top Answer:The interface is a little dated and a little awkward at times. That's a minor problem. It's workable. And while I really… more »
    Comparisons
    Also Known As
    CipherCloud
    Symantec Complete Website Security
    WebTitan, WebTitan Web Filter
    Learn More
    Overview

    Lookout is a well-established and powerful secure web gateway (SWG) solution that protects more than 200 million users from threats that can result from the penetration of unsecured web traffic into their networks. Lookout is designed to enable organizations to work remotely while maintaining a tight blanket of security over their confidential business data. It provides administrators with security that extends from their endpoints to the cloud service that they are using to run their organization’s network. 

    Users of Lookout are able to proactively detect threats and keep themselves secure from a field of threats that constantly evolves. IT teams can protect their organizations without having to rely on any other security solutions. This singular solution can run on multiple kinds of mobile devices. The privacy of individuals is preserved while keeping compliance rules intact. Additionally, users gain access to a number of tools that enable them to prevent security breaches from taking place.

    Lookout Benefits

    Some of the ways that organizations can benefit by deploying Lookout include:

    • Ease of deployment. Lookout is a solution whose design makes it easy for users to deploy it. It provides users with simple, step-by-step instructions that remove the need for organizations to devote extensive amounts of time to make sure that it is properly set up. Anyone can quickly set up the solution without undergoing technical training. 
    • Built-in support. Users of the Lookout application have access to built-in demos that can teach them how to use various solution features. Instead of spending time trying to figure out the application, users can watch the demo that is most relevant to them and see for themselves how that particular feature is used.
    • Easy-to-use user interface. Lookout’s user interface is laid out in an intuitive way that makes it easy for administrators to navigate. This interface is present in both the mobile and desktop versions of this solution. 
    • Settings customization. Lookout has a built-in settings customization menu. This makes it possible for administrators to easily customize their settings so that they best conform to their needs. 

    Lookout Features

    • Activity monitoring and activity tracking. Lookout’s activity monitoring and activity tracking capabilities enable users to keep a close eye on the activities that are taking place in their networks. IT teams and administrators have the ability to watch their networks for any unusual activity. These features ensure that organizations can keep ahead of any potential threats. They provide the kinds of insights and warnings that make the jobs of those IT teams and administrators much easier and more streamlined. 
    • Encryption. Organizations that employ Lookout can encrypt their networks and keep crucial business data from being read by unauthorized parties. This feature keeps the secrets organizations are trying to keep out of the wrong hands.
    • Anti-virus tools. Lookout provides users with tools to block threats from harming their networks. These tools can successfully block 99.6 percent of threats without raising false alarms. 

    Symantec Secure Web Gateway is a comprehensive web security solution that provides advanced protection against web-based threats. It offers real-time threat detection and prevention, content filtering, and data loss prevention capabilities to safeguard organizations from web-based attacks. With its advanced threat intelligence and machine learning capabilities, it can detect and block even the most sophisticated web-based threats, including malware, phishing, and ransomware attacks. The solution also provides granular control over web access, allowing organizations to enforce web usage policies and prevent access to malicious or inappropriate websites. It offers flexible deployment options, including on-premises, cloud, and hybrid deployments, to meet the unique needs of different organizations. Additionally, it integrates seamlessly with other Symantec security solutions, such as Symantec Endpoint Protection and Symantec Data Loss Prevention, to provide a comprehensive security posture. Symantec Secure Web Gateway is designed to provide a seamless user experience, with minimal impact on web browsing performance. It offers a range of reporting and analytics capabilities, allowing organizations to gain insights into web usage patterns and identify potential security risks. With its comprehensive web security capabilities, Symantec Secure Web Gateway is an essential component of any organization's security infrastructure.

    TitanHQ WebTitan is a secure web gateway (SWG) tool that helps businesses control the web content that can be accessed by its employees. The solution provides complete protection from online threats such as viruses, malware, ransomware, phishing, and comprehensive content filtering. To block malicious sites, WebTitan uses a crowd-sourced approach and obtains a constant stream of URLs for analysis. In contrast to many other DNS-based systems, which only work at the domain level, WebTitan works at the path level and is capable of blocking individual web pages rather than entire domains. With the solution, you have granular control over the types of sites that can be visited by employees, and a wide range of malicious sites are also blocked, preventing malware and ransomware infections, data theft, data exfiltration, and fraud.

    TitanHQ WebTitan Features

    TitanHQ WebTitan has many valuable key features. Some of the most useful ones include:

    • URL filtering
    • Web fFiltering
    • Content filtering
    • DNS proxy
    • Cloud keys
    • Policy features
    • Intelligent content categorization
    • Reporting
    • Flexible deployment
    • User identification
    • Advanced threat intelligence
    • Full path detection
    • Scalable support
    • Monitoring via API

    TitanHQ WebTitan Benefits

    There are many benefits to implementing TitanHQ WebTitan. Some of the biggest advantages the solution offers include:

    • Low maintenance: WebTitan can be set up in five minutes to stop your users from accessing inappropriate content online.
    • Reduce IT overheads: The solution allows you to reduce IT overheads because it is a cloud-based solution that does not require any software installation.
    • Remote access: WebTitan enables you to control multiple locations from a central console which can be remotely accessed.
    • BYOD (Bring Your Own Device) protection: With TitanHQ WebTitan, you can filter multiple devices on and off site.
    • Easy policy creation: Using TitanHQ WebTitan’s user-friendly dashboard, administrators can create multiple policies and decide which policies apply to each user or group of users. This flexibility enables administrators to block malware, viruses, and inappropriate content while allowing certain sites for particular users.

    Reviews from Real Users

    TitanHQ WebTitan is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly and has good web and filtering tools.

    Stanley W., Owner/Manager at Shannon Farms, says, “All around, user-friendliness stands out. It has been easy to understand and use the customization options provided by WebTitan.”

    Michael G., President at PJM Digital Design, writes, "The most valuable feature is web filtering, where we are able to blacklist and whitelist sites on the fly."

    PeerSpot user Michael M., Head of Infrastructure at Anglo-Eastern Ship Management Ltd, says, “We like having the ability to use the API to make calls into WebTitan. The DNS proxy is also valuable.”

    Rocky P., IT Systems Administrator at State Attorney's Office 13th Circuit, states, "Their report tool is the most valuable. By using the URL-base filtering, their reports give me a clear view of who is accessing what as well as which computer may have a virus or malware."

    Sample Customers
    Information Not Available
    Clarks, Pepsi, Purple, Comcast, Virgin, McDonalds, Sprint, Adtran, Xirrus, Eir, ViaSat
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm10%
    Manufacturing Company10%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm13%
    Manufacturing Company9%
    Comms Service Provider8%
    REVIEWERS
    Government27%
    Healthcare Company18%
    Non Profit9%
    Wellness & Fitness Company9%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Construction Company9%
    Government7%
    Educational Organization7%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise62%
    REVIEWERS
    Small Business40%
    Midsize Enterprise20%
    Large Enterprise40%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise18%
    Large Enterprise65%
    REVIEWERS
    Small Business64%
    Midsize Enterprise14%
    Large Enterprise21%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise16%
    Large Enterprise49%
    Buyer's Guide
    Symantec Secure Web Gateway vs. TitanHQ WebTitan
    March 2024
    Find out what your peers are saying about Symantec Secure Web Gateway vs. TitanHQ WebTitan and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Symantec Secure Web Gateway is ranked 33rd in Secure Web Gateways (SWG) with 10 reviews while TitanHQ WebTitan is ranked 5th in Secure Web Gateways (SWG) with 17 reviews. Symantec Secure Web Gateway is rated 6.6, while TitanHQ WebTitan is rated 9.4. The top reviewer of Symantec Secure Web Gateway writes "Easy to set up with good features and helpful support". On the other hand, the top reviewer of TitanHQ WebTitan writes "Boosts productivity, intuitive setup, and it required no new investment in hardware". Symantec Secure Web Gateway is most compared with Cisco Umbrella, Symantec Proxy, Zscaler Internet Access, Skyhigh Security and Fortinet FortiGate SWG, whereas TitanHQ WebTitan is most compared with Cisco Umbrella, Forcepoint Secure Web Gateway, DNSFilter, Fortinet FortiGate SWG and Zscaler Internet Access. See our Symantec Secure Web Gateway vs. TitanHQ WebTitan report.

    See our list of best Secure Web Gateways (SWG) vendors.

    We monitor all Secure Web Gateways (SWG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.