We performed a comparison between Symantec ServiceDesk [EOL] and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."I have found the overall features useful, it is intuitive and integrated."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
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Symantec ServiceDesk [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software while SymphonyAI IT Service Management is ranked 24th in Help Desk Software with 5 reviews. Symantec ServiceDesk [EOL] is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Symantec ServiceDesk [EOL] writes "Intuitive design, well integrated, and reliable". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Symantec ServiceDesk [EOL] is most compared with , whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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