We performed a comparison between Symantec Siteminder and UserLock based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Auth0, Okta and others in Access Management."The solution is easy to use for our managers."
"It is very scalable. We have a very large customer base: 75 million customers."
"All of our applications get a point, click, and you are in, while we increase security at the same time."
"The single sign-on is the solution's most valuable feature"
"It has considerably reduced the amount of time that new users would take to join into the organization. Previously, it was a lengthy, manual process because it's a very secure environment, where they need to verify the user before they can actually grant him a user-ID and password. Integrating with the built-in custom application, and exposing CA Single Sign On to the internet, we were able to get the employees onboard. The time that we gained was: previously it would generally take from four to eight weeks for each employee, we brought it to one to two days."
"The most valuable feature is that it meets the requirements of the customer. You have a lot of features in the product. Every product has them, but the question is, are these products going to meet the requirement of the customer?"
"The most valuable feature is the integration with the Active Directory."
"Ease of use is very good, for administrating it. It's very well known."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"The technical support could be better."
"To add more value to this solution it needs to be more user-friendly."
"All the problems that we reported actually have never been resolved. We could not capture enough information for CA to be able to debug the problem."
"The main thing is we do not have the traceability and good monitoring that CA can provide us to capture problems when they occur."
"If the reporting feature can be integrated into SSO itself that will be an icing on the cake."
"The GUIs are not very clear, especially when integrating with other products from CA."
"CA has reporting at the moment. With the reporting, every particular segmented product has a reporting engine. I would like to see centralized reporting for all of them together."
"The tech support has not been very good for us so we don't use them anymore. We have had some issues. Nobody is perfect."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
Symantec Siteminder is ranked 17th in Access Management with 69 reviews while UserLock is ranked 13th in Access Management. Symantec Siteminder is rated 8.0, while UserLock is rated 10.0. The top reviewer of Symantec Siteminder writes "Easy to implement and customize and very stable". On the other hand, the top reviewer of UserLock writes "Affordable, easy to use, and integrates well with Active Directory". Symantec Siteminder is most compared with PingFederate, ForgeRock, Okta Workforce Identity, PingID and PingAccess, whereas UserLock is most compared with Cisco Duo, Microsoft Entra ID, Fortinet FortiAuthenticator, Silverfort and Aruba ClearPass.
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We monitor all Access Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
