SymphonyAI IT Service Management vs TruView comparison

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Executive Summary

We performed a comparison between SymphonyAI IT Service Management and TruView based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster.""The most valuable feature is remote access. People are working from home, and we can take remote access through it.""The product has the best features for ITSM.""It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

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"The most valuable feature for us was the ability to monitor sites and get a nice overview of all the data in a single view."

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Cons
"I would like them to add software inventory in the next release. We don't have that right now.""There could be flexibility in terms of customization.""Integration was a major limitation with SummitAI.""SummitAI IT Management Suite's project management and operational management features could be improved."

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"One area that could be improved is the reporting features. In the version transformation from ten to eleven, the platform changed from a Windows-based platform to a Linux-based platform. As a result, the previous reporting feature using Crystal Reports was no longer available. Instead, we had to generate PDF dashboard reports, which were not as flexible."

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Pricing and Cost Advice
  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."
  • More SymphonyAI IT Service Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just… more »
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or… more »
    Top Answer:The most valuable feature for us was the ability to monitor sites and get a nice overview of all the data in a single view.
    Top Answer:There are certain licensing costs. For example, if you use NetFlow, you need to purchase a license depending on the size of your connector. Similarly, for voice monitoring, you need a separate… more »
    Top Answer:One area that could be improved is the reporting features. In the version transformation from ten to eleven, the platform changed from a Windows-based platform to a Linux-based platform. As a result… more »
    Ranking
    Views
    399
    Comparisons
    315
    Reviews
    3
    Average Words per Review
    450
    Rating
    7.7
    53rd
    Views
    461
    Comparisons
    286
    Reviews
    1
    Average Words per Review
    1,304
    Rating
    8.0
    Comparisons
    Also Known As
    Summus IT Management Suite
    Learn More
    NETSCOUT
    Video Not Available
    Overview

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Visual TruView by Fluke Networks is a unified solution for Application Aware Network Performance Management (AANPM). TruView embeds the most important data sources such as packet, transaction, NetFlow/IPFIX, and SNMP to present analytics in a time-correlated single dashboard view. These correlated views help you quickly see how well the infrastructure is transporting applications and how well those applications are performing in the context of end-user experience. And, TruView’s integrated 10 Gbps full line rate stream-to-disk packet capture ensures you’ll never miss an important event again.

    Sample Customers
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    FloraHolland, Miami-Dade Public Library System, Southeastern Freight Lines, Valdosta State University, Everett Clinic, Bioreference, Key Information Systems, ACER, Odeabank A.S.
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm14%
    Construction Company8%
    Retailer8%
    REVIEWERS
    Financial Services Firm15%
    Educational Organization15%
    Local Government8%
    Energy/Utilities Company8%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company13%
    Manufacturing Company10%
    Wholesaler/Distributor7%
    Company Size
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise23%
    Large Enterprise61%
    REVIEWERS
    Small Business37%
    Midsize Enterprise32%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise11%
    Large Enterprise69%
    Buyer's Guide
    IT Service Management (ITSM)
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: March 2024.
    765,234 professionals have used our research since 2012.

    SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews while TruView is ranked 53rd in Network Monitoring Software with 16 reviews. SymphonyAI IT Service Management is rated 7.8, while TruView is rated 9.6. The top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". On the other hand, the top reviewer of TruView writes "We lacked visibility into network and app performance, so we chose Visual TruView to proactively manage our network". SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM, whereas TruView is most compared with NETSCOUT nGeniusONE, Softinventive Lab Total Network Monitor and Zabbix.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.