We performed a comparison between SymphonyAI IT Service Management and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The flexibility is the product's most valuable feature."
"I like the integration with other applications or vendors."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"Better integration with other VMware toolsets would be beneficial."
"The solution's private cloud is much too expensive."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"The pricing model is complicated and would be more predictable if it were simplified."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
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SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. SymphonyAI IT Service Management is rated 7.8, while vRealize Business for Cloud is rated 8.4. The top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
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