We performed a comparison between SymphonyAI IT Service Management and WhatsUp Gold based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"WhatsUp Gold is very easy to deploy."
"The most valuable feature is the monitoring of resources."
"The user interface is good enough."
"We no longer have to manually search for problems because we are alerted when something in the network goes down."
"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."
"It handles the basics of monitoring."
"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."
"The documentation is very good."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."
"The product is old and not updated."
"I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring."
"I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy."
"Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity."
"Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."
"Regional product team support is not very good."
"You have to invest a few days to become an expert in this solution."
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SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews while WhatsUp Gold is ranked 36th in Application Performance Monitoring (APM) and Observability with 22 reviews. SymphonyAI IT Service Management is rated 7.8, while WhatsUp Gold is rated 7.8. The top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". On the other hand, the top reviewer of WhatsUp Gold writes "If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue". SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk, whereas WhatsUp Gold is most compared with SolarWinds NPM, Zabbix, Grafana, PRTG Network Monitor and Nagios XI.
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