We performed a comparison between SymphonyAI IT Service Management and Zabbix based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"Simple network monitoring that is easy to install and manage."
"The most valuable feature is service assurance."
"Zabbix is an excellent performance monitoring tool."
"The best thing about Zabbix is the integration and the APIs that are included are very fast"
"The initial setup was not complex."
"We have found that Zabbix is more easy to use than other applications."
"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."
"The features I found most valuable are the user interface and a wide range of network devices that are easy to configure."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like to see a more flexible mobile client, and better HA out of the box."
"I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."
"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."
"The user web interface is a little bit too basic, we need to link Zabbix to Grafana to have more options, such as graphs and charts. The interface needs to be improved. Additionally, there could be better integration with Grafana API."
"I would like to better be able to monitor Oracle processes."
"The documentation could be improved."
"Zabbix isn't very good at automation just yet."
"I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."
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SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews while Zabbix is ranked 1st in Network Monitoring Software with 98 reviews. SymphonyAI IT Service Management is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Nagios Core.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
