Targit Decision Suite vs Zendesk comparison

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Executive Summary

We performed a comparison between Targit Decision Suite and Zendesk based on real PeerSpot user reviews.

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Quotes From Members
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Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "The price is very competitive."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • "There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
  • "You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."
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    Top Answer:It's a very stable tool, very powerful.
    Top Answer:You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per… more »
    Top Answer:It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some… more »
    Ranking
    31st
    out of 50 in Reporting
    Views
    216
    Comparisons
    205
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    12th
    out of 50 in Reporting
    Views
    171
    Comparisons
    94
    Reviews
    5
    Average Words per Review
    560
    Rating
    8.2
    Comparisons
    Also Known As
    Targit BI Suite
    Zendesk Support, Zendesk Guide, Zendesk Sell
    Learn More
    Overview
    TARGIT is one of the largest Business Intelligence providers within Gartner's Magic Quadrant. With over 18 years of experience in the BI and Analytics segment and over 5000 customers globally, TARGIT has been consistently considered as a top player in the industry. TARGIT is a Microsoft Gold Certified Partner, recognized for strong applications development. We offer companies a user-friendly decision platform that combines intelligent dashboards, self-service analytics, and dynamic reporting.

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    Sample Customers
    Platon, bubobubo, JetReports, Radley
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm14%
    Construction Company10%
    Non Profit7%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Educational Organization10%
    Financial Services Firm6%
    University6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business46%
    Midsize Enterprise35%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise19%
    Large Enterprise56%
    Buyer's Guide
    Reporting
    March 2024
    Find out what your peers are saying about Microsoft, Tableau, Oracle and others in Reporting. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Targit Decision Suite is ranked 31st in Reporting while Zendesk is ranked 12th in Reporting with 57 reviews. Targit Decision Suite is rated 8.0, while Zendesk is rated 8.2. The top reviewer of Targit Decision Suite writes "I can now create more meaningful charts--radar, donut, pareto, scatter, range, point, boxplot, etc., but it doesn't support Linux or commodity hardware". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Targit Decision Suite is most compared with Microsoft Power BI, Qlik Sense, MicroStrategy, navify Analytics and Jedox, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.

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