We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It's easy enough to use."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference.
TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.
TeamViewer Pilot is ranked 18th in Remote Access with 1 review while TeamViewer Tensor is ranked 10th in Remote Access with 1 review. TeamViewer Pilot is rated 8.0, while TeamViewer Tensor is rated 9.0. The top reviewer of TeamViewer Pilot writes "Easy to use and allows us to conduct illustrative, VR-like presentations to customers". On the other hand, the top reviewer of TeamViewer Tensor writes "Easy to configure, connects reliably, and allows us to perform administrative support tasks". TeamViewer Pilot is most compared with TeamViewer and TechSee, whereas TeamViewer Tensor is most compared with TeamViewer, Splashtop Remote Support, BeyondTrust Remote Support and Microsoft Remote Desktop Services.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.