We compared TeamViewer and TeamViewer Tensor based on our user's reviews in several parameters.
TeamViewer is praised for its ease of use and reliable remote access, while suggestions for improvement highlight the need for enhanced performance and interface simplicity. In comparison, TeamViewer Tensor offers efficient remote access and collaboration capabilities, with mixed feedback on pricing and licensing. Users highlight the excellent customer support and significant ROI, but suggest improvements in interface usability and performance.
Features: The valuable features of TeamViewer include ease of use, reliable remote access, seamless screen sharing, efficient file transfer, and exceptional customer support. In comparison, TeamViewer Tensor offers efficient remote access, seamless collaboration, extensive device compatibility, reliable security measures, and excellent customer support.
Pricing and ROI: The setup cost for TeamViewer is reported to be relatively low, which is seen as a benefit. However, feedback on the setup cost for TeamViewer Tensor is mixed. Some users praised the ease of setup and the lack of significant costs, while others expressed concerns about the licensing process.It may not be straightforward or transparent., TeamViewer's ROI is reported as positive, with users highlighting seamless remote access and cost-effectiveness. TeamViewer Tensor provided a significant ROI, enhancing productivity, reducing travel expenses, and offering robust security measures.
Room for Improvement: TeamViewer has room for improvement in terms of speed, responsiveness, interface simplicity, audio and video quality, customer support, and advanced security features. On the other hand, TeamViewer Tensor needs enhancements in interface usability, performance, user-friendliness, speed, responsiveness, file transfers, and operating system compatibility.
Deployment and customer support: The reviews comparing TeamViewer to TeamViewer Tensor highlight that while some users of TeamViewer spent three months on deployment and an additional week on setup, others only needed a week for both deployment and setup. In contrast, TeamViewer Tensor users mentioned spending multiple months on deployment, along with an additional week for setup., TeamViewer's customer service has received positive remarks for both products. Users praise the helpfulness, promptness, and effectiveness of the assistance provided. The customer service experience is considered reliable and efficient for TeamViewer, while TeamViewer Tensor stands out for its exceptional support levels.
The summary above is based on 39 interviews we conducted recently with TeamViewer and TeamViewer Tensor users. To access the review's full transcripts, download our report.
"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
"The most valuable feature of TeamViewer is its ease of use."
"The product is quite stable. The performance is good."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The most valuable feature of TeamViewer Tensor is the remote access."
"Remote desktop sharing is one valuable feature of the solution."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
"Sometimes it lags."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"The solution could include more AI (Artificial Intelligence)."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
TeamViewer is ranked 1st in Remote Access with 84 reviews while TeamViewer Tensor is ranked 9th in Remote Access with 4 reviews. TeamViewer is rated 8.6, while TeamViewer Tensor is rated 8.6. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". TeamViewer is most compared with Microsoft Remote Desktop Services, Parallels Access, ISL Online, LogMeIn Central and BeyondTrust Remote Support, whereas TeamViewer Tensor is most compared with TeamViewer Pilot, BeyondTrust Remote Support, Parallels Access, LogMeIn Rescue and Splashtop Remote Support. See our TeamViewer vs. TeamViewer Tensor report.
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