Most Helpful Review
Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS
Researched TeamViewer but chose Zoom: Compared to GoToMeeting Google Duo, Google Hangouts, and TeamViewer, I find that Zoom is generally more stable, easier to use and has more features
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."
"There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect."
"The best thing about Zoom is that it is very easy to use."
"The most valuable feature of this solution is its ease of use."
"One of the biggest features of Zoom is its stability."
"The interface makes it simple to use."
"Zoom is stable and easy to use."
"It allows for both support and communication at the same time."
"The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure."
"It is very quick to get a meeting started."
"Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."
"If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."
"It is important for us to have Zoom integration with our Active Directory environment."
"It takes time to acclimate end users to the product."
"In the future, I would like to see remote access control for other computers."
"Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful."
"When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen."
"When sharing a screen, it's only dedicated to one particular window, not multiple windows"
"I would like to be able to have multiple users open and collaborate on a document at the same time."
"Technical support is in need of improvement."
Pricing and Cost Advice
"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."
"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."
"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."
"TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."
"...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer..."
"It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license."
"TeamViewer is $600 or $700 per port per year..."
"The cost is in the thousands of dollars per year."
"Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
"There is a 40-minute time limit when you use the basic version, which is free."
"In the basic version, there is a 40-minute time limit on group meetings."
"Zoom is available with an open license that can support meetings of up to 40 minutes."
"The cost of Zoom has led me to use WeChat, instead."
"I have been using the free version of Zoom."
"The price is $149 USD yearly."
"We have an account but we are also using the free version."
Questions from the Community
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Top Answer: My comments about Zoom: The Pros: - It allows you to schedule any meeting and invites your meeting members at a particular date & time with Meeting Id & Password. - It allows organizing multiple… more »
Top Answer: When there is a large number of people involved, I can pinpoint a particular person and I can message him in Zoom, rather than messaging everybody involved. I can directly communicate with that person… more »
Top Answer: I have been using the free version of Zoom.
out of 59 in Virtual Meetings
Average Words per Review
out of 59 in Virtual Meetings
Average Words per Review
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|TeamViewer||Zoom Video Communications|
|TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.|
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.
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|Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross||Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies|
Computer Software Company22%
Comms Service Provider21%
Financial Services Firm16%
Marketing Services Firm11%
Comms Service Provider20%
Computer Software Company18%
TeamViewer is ranked 1st in Virtual Meetings with 15 reviews while Zoom is ranked 2nd in Virtual Meetings with 37 reviews. TeamViewer is rated 9.4, while Zoom is rated 8.0. The top reviewer of TeamViewer writes "Allows us to access our devices on somebody else's network under their supervision, allaying security concerns". On the other hand, the top reviewer of Zoom writes "Very user friendly, easy to share screens, and lots of useful features". TeamViewer is most compared with Microsoft Remote Desktop Services, GoToMyPC, Citrix Virtual Apps and Desktops, Webex and TeamViewer Tensor, whereas Zoom is most compared with 3CX, Adobe Connect, Skype for Business, Blackboard Learning Management and PGi GlobalMeet. See our TeamViewer vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.