Teamwork vs Zendesk comparison

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605 views|404 comparisons
Zendesk Logo
513 views|341 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Teamwork and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Asana and others in Project Management Software.
To learn more, read our detailed Project Management Software Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports.""The setup was very easy. Deployment was very fast for us. We started using it within two weeks.""It is a very stable solution...The initial setup of Teamwork is easy."

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"The stability has been very good.""The feature to move over my customer experience team tickets for different specialists is very valuable for my team.""The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal.""One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use.""The product offers very good management. It has a great ability to assign tickets based on content.""Zendesk Support has a lot of good APIs.""It's very convenient to use.""What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."

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Cons
"The product is expensive. It needs to have a more robust and customizable calendar.""The product could be improved with more integrations and a mobile app.""The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."

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"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article.""The dashboard could be better.""Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it.""You couldn't give administrative access to new hires.""The solution itself wasn't easy to set up.""Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple.""It needs to improve in terms of its flexibility, price, and installation.""They have something called Zendesk Explore, which isn't as good as what they had in place previously."

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Pricing and Cost Advice
  • "My company makes annual payments towards the licensing costs of the solution."
  • "We negotiate on pricing since we are a long-term user."
  • More Teamwork Pricing and Cost Advice →

  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "The price is very competitive."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • "There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
  • "You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."
  • More Zendesk Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports.
    Top Answer:The product is expensive. It needs to have a more robust and customizable calendar.
    Top Answer:We use the product to design online courses. It also helps us with media production and marketing.
    Top Answer:It's a very stable tool, very powerful.
    Top Answer:You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per… more »
    Top Answer:It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some… more »
    Ranking
    22nd
    Views
    605
    Comparisons
    404
    Reviews
    2
    Average Words per Review
    321
    Rating
    8.5
    Views
    513
    Comparisons
    341
    Reviews
    5
    Average Words per Review
    560
    Rating
    8.2
    Comparisons
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    Jira logo
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    Broadcom Clarity  logo
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    ServiceNow logo
    Compared 27% of the time.
    JIRA Service Management logo
    Compared 17% of the time.
    Atlassian Confluence logo
    Compared 11% of the time.
    Freshservice logo
    Compared 9% of the time.
    Microsoft Dynamics CRM logo
    Compared 4% of the time.
    Also Known As
    Zendesk Support, Zendesk Guide, Zendesk Sell
    Learn More
    Overview

    Teamwork is a comprehensive project management and collaboration software that enables teams to work together efficiently and effectively. With its wide range of features and intuitive interface, Teamwork helps streamline workflows, improve communication, and increase productivity.

    One of the key features of Teamwork is its task management capabilities. Users can create tasks, assign them to team members, set due dates, and track progress. This ensures that everyone is on the same page and deadlines are met. Additionally, users can create task dependencies, allowing for better coordination and sequencing of work.

    Teamwork also offers powerful collaboration tools. Users can create and share documents, files, and notes, making it easy for team members to access and collaborate on important information. The software also includes a messaging feature, enabling real-time communication and reducing the need for lengthy email threads.

    Another notable feature of Teamwork is its time-tracking functionality. Users can log their time spent on tasks, providing valuable insights into project progress and resource allocation. This feature is particularly useful for tracking billable hours and ensuring accurate invoicing.

    Teamwork also offers robust project planning and scheduling capabilities. Users can create project timelines, set milestones, and allocate resources. The software provides a visual representation of project progress, allowing teams to easily identify bottlenecks and adjust timelines accordingly.

    Furthermore, Teamwork integrates with a wide range of third-party applications, such as Google Drive, Dropbox, and Slack, enhancing collaboration and streamlining workflows. The software also offers mobile apps, enabling users to stay connected and productive on the go.

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    Sample Customers
    PayPal, eBay, Disney, Forbes, Microsoft studios, Spotify Vevo, Lenovo, HP, Honda
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization51%
    Computer Software Company9%
    Financial Services Firm7%
    Government5%
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm14%
    Construction Company10%
    Non Profit7%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Educational Organization10%
    Financial Services Firm6%
    University6%
    Company Size
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise52%
    Large Enterprise35%
    REVIEWERS
    Small Business46%
    Midsize Enterprise35%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise19%
    Large Enterprise56%
    Buyer's Guide
    Project Management Software
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Asana and others in Project Management Software. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Teamwork is ranked 22nd in Project Management Software with 3 reviews while Zendesk is ranked 3rd in CRM Customer Engagement Centers with 57 reviews. Teamwork is rated 8.4, while Zendesk is rated 8.2. The top reviewer of Teamwork writes "A flexible, stable, and scalable tool requiring an easy initial setup phase". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Teamwork is most compared with Smartsheet, Jira, monday.com, Broadcom Clarity and OpenText Project and portfolio Management, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.

    We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.